Senior Customer Service Executive

-Oversee daily customer service operations and ensure smooth workflow

-Establish and monitor service standards, procedures and policies

-Handle escalated customer complaints and resolve issues promptly

-Lead, train, and supervise the customer service team

-Conduct performance reviews and provide coaching for staff improvment.

-Forecast manpower needs and budget for the customer service function

-Recommend initiatives to improve service quality and operational efficiency.

-Conduct onboarding and ongoing training for customer service staff