- Manage customer feedback from end to end, ensuring timely response, tracking, and escalation where needed
- Handle complex or sensitive customer cases and coordinate with relevant teams for resolution
- Review customer communications to ensure professionalism and brand consistency
- Manage Voice of Customer (VOC) data, ensuring accuracy and monitoring satisfaction metrics
- Analyse customer feedback and support service improvement initiatives with relevant teams
- Coordinate customer experience review meetings, including preparation of reports, KPIs, and action plans
- Support and monitor customer experience standards across all service touchpoints
- Conduct quality checks and identify opportunities to improve customer journey and service delivery
- Liaise with internal and regional teams on customer experience governance matters
- Support administrative and operational tasks related to customer experience programmes and invoicing
Interested applicants may email resume to [Confidential Information]
Chooi Kelly (CEI Registration No: R25136207)
Recruit Express Pte Ltd (EA: 99C4599)
We regret only shortlisted candidates will be contacted
