Job Description
As part of the collection and recovery team, you will be responsible for handling outbound phone calls and negotiating payment with customers. You will need to achieve collection target set and follow up on overdue arrears payment. You will respond to customers enquiries on their accounts. You will be responsible to monitor and manage delinquent accounts to achieve individual productivity standards with agreed KPI and align to overall collection goals.
Job Responsibilities
- Manage accounts to meet the performance targets in terms of amount recovered and prevention accounts from trigging to non-performing loan and write offs.
- Contact customers to negotiate repayment and drive service standards.
- Provide appropriate remedial actions including reviewing of accounts with appropriate and effective legal actions for recovery of debt and minimisation of losses.
- Negotiate with customers for acceptable repayment plans and composite settlement.
- Resolve customer issues or complaints within stipulated timeframes.
- Work and collaborate with team to achieve team's goals and performance targets.
- Ensure that collection and recovery actions taken are within corporate guidelines, and collection policies.
Job Skills
- Collections-and-Recovery
- Negotiations
- Customer-Service
Job Requirements
- At least 3-5 years High Volume Retail Collection experience.
- Knowledge of collections, legal procedures and litigation process.
- Meticulous, strong attention to detail, goal & result oriented.
- Experience in different unsecured products collection process.
- Prompt in follow-up.
- Good written and communication skills.
- A good team player.
