Senior Contract Analyst

The Senior Contract Analyst is a subject matter expert in managing and administering client contracting processes, from contract drafting requests through to executed contract distribution, by working with various stakeholders of all levels. Subjected to audit reviews, Senior Contract Analyst, as part of Client Contract Management (CCM) team, ensures designated contracts are aligned with business processes and controls established by various Internal corporate policies and compliant with industry-specific rules and regulations, while continually looking for opportunities to optimize such process and controls.

Responsibilities

Serve as the key CCM contract owner for the assigned markets in managing and facilitating client contract administration process which includes reviewing and processing contract requests, contract drafting, stakeholders approvals, contract issuance, and execution within agreed Service-Level Objectives (SLOs).

Liaise with various stakeholders including Account Executives, Products, Legal, Finance, Audit etc to ensure that contracts are developed and approved consistently and promptly in accordance with relevant policies and procedures.

Manage post-contract administration activities including and not limited to distribution of contract information to all necessary stakeholders, handling of hardcopies, contracts filing, database management, audit enquiries, and other post-execution activities.

Maintain accurate and timely records and documents associated with all contracts for management reporting, capacity planning, as well as for audit purposes.

Identify and implement process improvements for assigned markets and/or contract types and provide value-add services to our stakeholders and business partners.

Requirements:

Required education: Bachelor's degree at minimum.

7-10 years of business service management experience in contract management or business operations, preferably in the payment services industry and related credit and debit processing industries, banking and financial institutions, technology and digital payments, fintech.

Highly organized self-starter with strong attention to detail, able to multi-task and to follow procedures-driven process in managing requests from stakeholders across various functions at all levels of management throughout the organization under minimal supervision within agreed Service-Level Objectives (SLOs).

Responsible for own workflow assignments and must be able to take the initiative to resolve problems and meet tight deadlines especially during peak period.

Team oriented, collaborative, diplomatic and flexible.

Openness to active developmental feedback and coaching from peers and managers.

Excellent proficiency in professional business English both written and verbal for drafting and reviewing contracts, communicating with global stakeholders, and ensuring clarity and compliance in all written and verbal interactions.

Experience with Contract Lifecycle Management (CLM) tool, Customer Relationship Management (CRM) tool, eSignature tool, and computer applications including Microsoft Office (Word, Excel, PowerPoint, Outlook) is required.

Good to Have:

Experience with management reporting and data analytical tools e.g. Power BI, Tableau a plus.

Strong understanding of Payment Products and Services.

We regret to inform that only shortlisted candidates will be notified.

EA Registration No: R23117230, Shawn Wee Wern Joon

Allegis Group Singapore Pte Ltd, Company Reg No. 200909448N, EA License No. 10C4544