Senior Concierge
Summary of Responsibilities
Responsibilities and essential job functions include but are not limited to the following:
- Assist guests in tours, golf, restaurant, flight booking, reconfirmation and making changes.
- Providing directional information, shopping, places of interest, etc
- Handling of Mail and Message and Lost & Found
- Maintaining of brochures of hotel chain as well as places of interest
- Limousine bookings and assignment of limousine jobs, handling of its billings and forecast of limousine revenue
- Handle administrative matters pertaining to their respective shift
- Ensuring hotel service standard goals are met
- Ensure LQA service standards are in practice as set by the hotel at all times
- Able to provide information and assistance to guests as and when required
- Listen actively and is able to display self-control and empathy in challenging interactions and offer suitable alternative
- Involvement in the pre-arrival arrangement, eg. Birthday decorations, honeymooners, anniversaries etc.
- Lead a Heartist® approach to guest experience/service with the team
- Making reservations and is well versed with booking system in Singapore for theatre seats, airlines, transportation
- Assist guest with local and foreign governmental rulings, immigration customs visas requirement
- Able to provide information and is fully conversant with Singapore's places of interests, commercial centers
- Familiar with hotel computer interface, property management systems and internet access
- Attend any department and operational meetings
- Handling and investigation of guest requests/complaints
- Ensure grooming standard set by the hotel at all times
- Efficient usage and upkeep of communication tools and equipment to enhance productivity of workflow
- Handle all telephone enquiries and requests and ensure timely completion of pick-up and/or delivery service
