Company Overview
Honsen Group is Singapore's award-winning labelling and converting solutions provider with production facilities in Singapore, Malaysia, and China. We deliver labelling, silkscreen printing, die-cutting, and precision punching services across diverse industries.
Job Summary
You will engage customers to identify needs, provide accurate information, resolve complaints, and coordinate with internal teams to ensure timely order delivery and achieve sales targets.
Responsibilities
- Identify and assess customer needs to deliver satisfactory solutions
- Build sustainable relationships and trust with customers through open, interactive communication
- Provide accurate, valid, and complete information using appropriate methods and tools
- Achieve personal and client relations team sales targets and call handling quotas
- Handle customer complaints by providing timely solutions and alternatives, and follow up to ensure resolution
- Keep detailed records of customer interactions, process accounts, and maintain organized documentation
- Follow communication procedures, guidelines, and policies to ensure clear and timely understanding among stakeholders
- Monitor order shipments to ensure on-time delivery to customers
- Maintain close coordination with customers and internal departments (Sales, Engineering, Production, Logistics, Finance) to ensure smooth order delivery
- Generate sales leads, pass leads to the sales team, and follow up on lead progress
- Take initiative to engage customers beyond standard expectations
