Senior Client Success Manager

This is a 12-month contract role for our client.

Our Client

Our client is a global market leader and household name in digital experience infrastructure, creative technologies, and cloud-based media solutions.

Responsibilities

• Take direct ownership of the client's strategic adoption and long-term value realization, establishing clear, measurable account success roadmaps tailored to their industry objectives.
• Serve as the primary, trusted executive contact throughout the client lifecycle, coordinating transparent, end-to-end communication across key leadership teams and client business units.
• Build a broad network of relationships within enterprise client accounts to align software capabilities directly with their organizational goals and tech strategies.
• Mobilize specialized internal subject-matter experts and technical resources to guide clients along an established engagement framework that measures, tracks, and elevates account performance.
• Analyze usage analytics and platform metrics to accelerate feature adoption, guiding enterprise clients along their digital maturity journey from initial setup to advanced utilization.
• Serve as a strategic advisor by sharing market insights, digital trends, and advanced platform use cases to help clients refine their digital strategies.
• Detect operational churn risks early, teaming up with extended internal account groups to formulate and execute effective account recovery plans.
• Channel actionable client feedback, enterprise requirements, and strategic use cases directly back into internal product development and ecosystem teams.
• Contribute directly to internal Customer Success methodologies by documenting best practices and operational insights that continuously enhance service delivery.

Qualifications

• Bachelor's degree required; Master's degree or equivalent practical experience preferred.
• Atleast 5 to 8+ years of solid technical familiarity with enterprise software in the digital marketing, content management, digital media, customer data, and personalized journey orchestration spaces.
• Proven track record leading large-scale program management initiatives across complex organizations, successfully managing change across cross-functional stakeholder groups.
• High level of executive presence with demonstrated experience leading strategic presentations and acting as a trusted advisor to C-level client executives.
• Solid background in Customer Success, Key Account Management, or Business Consulting with demonstrated, quantifiable achievements in driving customer ROI and business outcomes.
• Strong analytical acumen with an understanding of how organizational processes, people, and software systems intersect to resolve critical business bottlenecks.
• Exceptional organizational and prioritization capabilities suited for highly matrixed, fast-paced enterprise environments.
• Ability and willingness to travel up to 25% of the time as required by business needs.

If you are keen on this exciting opportunity, kindly Apply Now. *Referrals are greatly appreciated*

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to Morgan Mckinley Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.morganmckinley.com/sg/privacy-policy. You acknowledge that you have read, understood, and agree with the Privacy Policy.

Morgan McKinley Pte Ltd

Ramitha Ravindran

EA Licence No: 11C5502

EA Registration No. R1765539