Senior Client Relationship Manager

Mercer Marsh Benefits is seeking candidates for the following position based in the Singapore office:

Senior Client Relationship Manager

We will count on you to:

• Manage all aspects of account management and service delivery to clients, ensuring client needs are met in line with agreed service standards.

• Plan and execute overall client strategy to ensure client retention and revenue growth of your assigned client's portfolio.

• Understand clients guiding principles, business profile, risk exposures, requirements, expectations and to provide appropriate advice / recommendations.

• Develop long-term relationships with clients and carriers.

• Manage the renewal process with clients seamlessly.

• Ensure all activities follow regulations and internal procedures, and the necessary documents are collected and placed with insurers.

• Adhere to peer review process to ensure high standard and accuracy of deliverables to clients.

• Update benefits portal to provide accurate information for your local / regional clients in a timely manner.

• Maintain collaborative relationships with colleagues from regional and local support teams working through tasks / requests / issues and ultimately providing value-add deliverables to clients.

• Identify opportunity to up-sell and cross-sell inter-department services that fulfil and/or add value to clients.

• Undertake any ad hoc duties / tasks that may be assigned.

What you need to have:

• Prior client relationship management experience in the international private medical insurance space within the broking/insurance industry.

• Strong domain knowledge, and client management experience in health and benefits consulting.

• Excellent oral and written communication skills and presentation skills.

• Analytical, critical thinking, good interpersonal and problem-solving skills.

• MAS qualification is required for this role.

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.

• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.

• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.