Senior Client Advisor

Having joined the LVMH Group in 1995, the Maison FRED honors its founder's unquestioning love of sun-light and color with its sun infused creations, demonstrating its mastery of personalization and the sheer versatility of its collections. Infused with a constant joie de vivre and bold creativity that upended traditional jewelry codes, his jewelry became the signature of a new informal glamour and sparkling, relaxed elegance. Today, the FRED brandcontinues to epitomize an unconditional love of gemstones, pearls and golden light, creating collections that burst with radiant elegance.

Reporting to the Boutique Manager, the Senior Client Advisor will be responsible for meeting individual and boutique sales targets, providing exceptional client service levels at all times, cultivating and maintaining a loyal client base and assisting with daily boutique operations.

Key Duties & Responsibilities:

• Develop every sales opportunity that arises
• Offer extraordinary customer service when attending to any client / prospect client / browser
• Follow all the sales & operations processes and requirements according to the Company policies and directions
• Perform daily stock take and sales reports
• Respect, support and work efficiently with everyone to create a dynamic team
• Support events, activities and change of visual merchandising with the marketing team
• Promote CRM activities
• Maintain the best boutique conditions at all times. e.g. cleanliness, safety, security etc

Profile:

• At least 3 years experience in retail operations with successful track record gained from jewellery or high-end luxury retail industry
• Sales and resulted-oriented
• Excellent customer service skills
• Good communication and interpersonal skills
• Self-motivated, team player, positive thinker, creative and effective
• High integrity with good ethics and values
• A team player with a can-do attitude