POSITION SUMMARY
To plan, organize and control air operation activities, to ensure proper control and compliance in place during various stages including input, movement, process / sort, and output of all the air operation documents, to meet high service quality requirements at minimal cost.
PRINCIPLE DUTIES & RESPONSIBILITIES
- Execute air freight shipments.
- Receive and set up shipment booking from customers.
- Liaise with internal air pricing for space booking.
- Liaise with internal gateway team on consolidation.
- Coordinate air exports shipment with appointed Airport CFS vendor .
- Execute air exports documentation.
- Monitor and ensure all shipments are uplifted.
- Daily communication with the customers by email and telephone.
- Coordinate with internal Air Pricing/Sales/Overseas to execute the shipment as per SOP's requirements/Adhoc quote.
- Coordinate space booking with Internal Air Pricing/Gateway team/.Carrier, Consolidation planning, ULD building arrangement.
- Create initial bookings/shipment job in system.
- Perform invoicing/accrual on shipments handled.
- Arrange for shipment pick up with Airport CFS vendor.
- Declare Outward Permit Declarations.
- Sending out pre alert to customer & overseas offices.
- Checking and monitoring shipment uplift.
- Verify/create Payable Transactions on vendor local service provided.
- Response to query from client/overseas offices.
- In-depth knowledge of the FedEx Logistics operations system.
- Update Freightos/Briefcase Pricing with latest costs and sell rates.
- Support sales with bids, quotes and follow up on proposals timely.
- Maintains all required reports / paperwork, overtime duties schedule, performance reviews through established paperwork guidelines.
- Act as an coordinator to communicate with sales team / airlines / overseas offices (internal and external) with regard to service improvement and exceptions handling.
- Dedicate attention on project shipment space and load planning.
- Ensure cost effectiveness of operations through established control of equipment, utilities and supplies.
- Other duties as assigned to the position.
JOB SPECIFICATIONS
- GCE O Level and above
- At least two (2) years experience in customer service/operations in freight forwarding industry
- Extensive experience in freight forwarding industry and strong understanding of local compliance requirements.
- Knowledge of operational requirements from customers, agents and sister offices as well as financial processes among them.
- Familiar with workflow of airlines, cargo terminals, cross border trucking services and co-loaders.
- Basic accounting knowledge is required.
- Proficiency in MS Office applications.
- Cargowise.
- Customs Competency Test.
