Senior Business Implementation Manager - Global Private Banking

Some careers have more impact than others.

If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Within International Wealth and Premier Banking, we serve 41 million customers globally, including 6.7 million who are international, from retail customers to ultra-high net worth individuals and their families. We help our customers look after their day-to-day finances and manage, protect and grow their wealth. The International Wealth and Premier Banking Chief Operating Office supports the business to deliver exceptional customer journeys and increase efficiency across our global network. We support the business through effective governance, financial and risk management, transformation, and operational management, ensuring that all International Wealth and Premier Banking business units and markets have the right capabilities and procedures to compete effectively and grow safely. We work in an agile manner and at pace, partnering with teams in Technology and Digital Business Services to bring innovative, digital-first solutions to our customers.

We are currently seeking a high calibre professional to join our team as a Senior Business Implementation Manager.

Principal Responsibilities

In this role you will

• Lead and manage the full lifecycle of market-level initiatives (e.g., regulatory changes, business expansion, digital enablement) ensuring execution is on time and within scope
• Coordinate across Front office, Compliance, Technology, and Operations to deliver outcomes aligned with business priorities
• Review front-to-back processes across servicing, lending, and investment to identify gaps, inefficiencies, and bottlenecks
• Recommend and implement solutions that improve efficiency, reduce turnaround time, and enhance client and RM experience
• Apply data-driven analysis and best practices to establish consistent, scalable, and robust operating models

Risk & Control Integration

• Work with Risk, Compliance, and Audit partners to embed regulatory and control requirements into operational processes
• Anticipate emerging operational risks and design preventative measures
• Strengthen the control environment while maintaining client service quality

To be successful you will need

• Proficiency in process improvement methodologies and project management practices
• Strong analytical and problem-solving ability capable of simplifying complexity
• Ability to manage a busy workload and prioritise where required
• Strong teamwork initiative
• Good research and communication skills

Opening up a world of opportunity

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.