Role Overview
We are seeking an experienced Business Analyst with strong domain expertise in Telecommunications and Network Operations Center (NOC) environments. The ideal candidate will play a key role in bridging business and technical teams, driving requirement clarity, and ensuring high-quality documentation and delivery across mission-critical telco initiatives.
Key Responsibilities
- Gather, analyze, and document business and functional requirements.
- Translate complex operational workflows into clear user stories, BRDs, FRDs, and process maps.
- Maintain high-quality project documentation including SOPs, runbooks, workflows, and knowledge repositories.
- Support transformation initiatives across network monitoring, incident management, service assurance, and automation.
- Work closely with NOC teams to understand real-time operations, SLAs, and escalation models.
- Facilitate workshops, stakeholder interviews, and requirement walkthrough sessions.
- Ensure documentation governance, version control, and audit readiness.
- Support UAT cycles, gap analysis, and solution validation.
- Drive continuous process improvements and standardization across operations.
Required Skills & Experience
- 10+ years of experience as a Business Analyst, preferably within telecommunications or network operations environments.
- Strong understanding of NOC operations, network monitoring tools, incident management, and service assurance frameworks.
- Proven experience in creating and maintaining detailed documentation (BRD, FRD, SOPs, workflows, knowledge articles).
- Familiarity with ITIL practices and operational governance.
- Ability to work with cross-functional global teams and senior stakeholders.
- Excellent analytical, communication, and stakeholder management skills.
Tech Mahindra is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin or disability. All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions.
We are also committed to make reasonable adjustments to support candidates, so they can perform at their best throughout the recruitment process.
