Key Accountabilities
- End-to-End Business Analyst Solution Ownership
- Own solution outcomes across the full lifecycle, including business analysis, solution design, delivery support, testing, implementation, and post-go-live validation.
- Maintain end-to-end requirements traceability, ensuring approved requirements are delivered as intended.
- Act as the functional authority for assigned initiatives, providing clarity, decision support, and issue resolution throughout delivery.
- Business Analysis & Regulatory Alignment
- Lead structured analysis of business needs, operational processes, and regulatory obligations.
- Translate complex business and compliance requirements into clear, complete, and testable functional and non-functional requirements, supported by high-quality, audit-ready documentation.
- Ensure solutions align with personal data protection, security, auditability, compliance, responsible gambling controls and regulatory reporting requirements.
- Facilitate stakeholder workshops and working sessions, independently or as part of a broader project team, to drive shared understanding and solution agreement.
COTS, Vendor & Tender Governance
- Contribute to tender / RFP preparation, development of evaluation criteria, and vendor assessment activities.
- Act as a key liaison with business users and vendors to ensure solutions meet contractual, regulatory, functional, and non-functional expectations.
- Delivery, Testing & Implementation Assurance
- Support Project Managers in scope control, risk mitigation, delivery readiness, and operational readiness.
- Ensure test strategies, test scenarios, and acceptance criteria comprehensively validate business, operational, and regulatory requirements.
- Actively participate in testing activities, including SIT, UAT, and ORT, and manage defect triage and resolution prioritisation.
- Support implementation, operational handover, and post-go-live validation to confirm solution effectiveness and compliance.
Required Qualifications
Experience & Profile
- Minimum 5+ years experience as an IT Business Analyst or equivalent.
- Proven experience working in regulated environments (e.g. gaming, financial services, government, or similar).
- Demonstrated involvement across business process analysis, solution selection, vendor engagement, tender processes, testing, and implementation.
- Experience within Casino, Integrated Resorts, Gaming, Hospitality, or E-commerce systems is advantageous.
Core Capabilities
- Advanced requirements engineering and documentation discipline.
- Solid understanding of SDLC methodologies (Agile, Waterfall, or hybrid).
- Effective stakeholder engagement across business, compliance, IT, and vendors.
- High attention to detail, resilience, and accountability in audit-heavy environments.
- Ability to work independently on assigned projects while collaborating effectively within multidisciplinary teams.
Certifications
- Certification of Capability in Business Analysis (CCBA) or Certified Business Analysis Professional (CBAP)
- Certified Scrum Master (CSM) or Certified Scrum Product Owner (CSPO)
