Job Description

Business Analyst / Senior Business Analyst - Maritime & Container Shipping

About the Role

We are seeking a Business Analyst / Senior Business Analyst with experience in container shipping, ocean freight or maritime logistics to support enterprise transformation programmes.

You will work with business stakeholders and technical teams to analyse operational workflows, define functional requirements and deliver enhancements across commercial, operations and financial platforms.

Key Responsibilities

Requirements and Agile Delivery

Facilitate requirements discovery sessions and workshops with business and operational stakeholders.
Translate requirements into Epics, User Stories, Acceptance Criteria and Functional Specifications.
Maintain and refine product backlogs with Product Owners and Project Managers.
Clarify requirements and support delivery throughout the project lifecycle.

Domain and Process Analysis

Document As-Is and To-Be processes across maritime and logistics operations.
Gather requirements covering:
- Commercial bookings, shipping documentation and Bill of Lading (B/L) processing.
- Freight rating, tariffs and surcharges.
- Demurrage and Detention (D&D) and equipment tracking.
- Invoicing, billing, credit management and payment reconciliation.
Identify process gaps and opportunities for standardisation and improvement.
Incorporate relevant regulatory, local tax and commercial compliance requirements.

Solution Design and Integration

Collaborate with architects, developers and QA engineers to translate functional requirements into system solutions.
Review integration requirements involving REST APIs, web services and B2B logistics EDI exchanges.
Work with data teams to validate source-to-target mappings, interfaces and business validation rules.
Resolve functional queries and assess the business impact of proposed changes.

Testing and Implementation

Review test plans and scenarios for requirements coverage.
Plan and facilitate UAT with business users and regional stakeholders.
Support defect triage, resolution tracking and validation of fixes.
Prepare user documentation and training materials.
Support deployment and operational rollout activities.

Requirements

Education and Experience

Bachelor's or Master's degree in any discipline Logistics, Maritime Studies, Computer Science, Engineering, Business or Finance preferred.
Business Analyst: 3-6 years of business analysis experience.
Senior Business Analyst: 7-10+ years of business analysis or functional consulting experience.
Prior experience in container liner shipping, ocean freight or maritime logistics is essential.

Technical and Functional Skills

Strong understanding of container shipping processes, including booking, documentation, B/L, ocean surcharges, D&D and commercial billing.
Experience working in Agile/Scrum environments, using Jira and Confluence.
Hands-on process modelling experience with tools such as Visio, Lucidchart or Miro.
Working knowledge of SQL for data querying, analysis and validation.
Conceptual understanding of APIs, web services and EDI messaging.
Strong requirements documentation, analytical and problem-solving skills.
Excellent spoken and written English, with confident client-facing communication and workshop facilitation.
Ability to collaborate with globally distributed, cross-functional teams.