The Senior Business Analyst will act as a crucial bridge between external stakeholders and internal teams, leading strategic initiatives and delivering actionable insights that drive organizational growth. This role involves not only leading complex analysis projects but also mentoring and developing junior Business Analysts to build a high-performing team.
The ideal candidate will possess advanced Excel skills, a development background, and strong leadership capabilities.
Strategic Analysis and Leadership:
- Lead and oversee the analysis of complex business problems and opportunities, providing strategic recommendations to senior management
- Act as a key liaison between external stakeholders (clients, partners, vendors) and internal teams (development, project management, operations), ensuring alignment of goals and expectations
- Manage and mentor a team of junior Business Analysts, providing guidance on best practices, professional development, and career progression
Requirement Gathering and Analysis:
- Collaborate with stakeholders to elicit, document, and prioritize business requirements
- Conduct interviews, surveys, and workshops to gather detailed information about business processes and needs
- Analyze and translate business requirements into functional specifications and user stories
Solution Design and Implementation:
- Oversee the design and validation of technical solutions, working closely with development teams to ensure that solutions meet business requirements
- Manage the implementation of new systems and processes, including leading change management initiatives and conducting user training
Project Management Support:
- Assist in project planning, tracking, and reporting activities, ensuring alignment between external expectations and internal capabilities
- Facilitate communication between stakeholders, project managers, and development teams
- Monitor project progress and address any issues or risks that may arise
Data Analysis and Reporting:
- Analyze data to identify trends, issues, and opportunities for process improvements
- Develop and deliver reports and presentations that provide actionable insights for decision-making
- Create and maintain documentation of business processes, systems, and workflows
Mentoring and Team Development:
- Mentor junior Business Analysts, offering support and advice on project work, methodologies, and career development
- Conduct regular one-on-one meetings, provide constructive feedback, and identify training needs to foster continuous improvement within the team
- Promote knowledge sharing and best practices among team members, contributing to a collaborative and high-performance work environment
Continuous Improvement:
- Identify and recommend opportunities for process improvements that benefit both external stakeholders and internal operations
- Stay updated with with industry trends and best practices to ensure that solutions are innovative and competitive
Requirements
We are looking for:
- Strong understanding of IT systems, databases, and software development processes
- Development experience or knowledge of programming languages and concepts
- Experience with software and tools used for business analysis and documentation
- List essential personal effectiveness skills needed for the effective performance of the role in general
- Strong analytical and problem-solving skills with the ability to think critically and strategically
- Advanced proficiency in Excel, including experience with complex formulas, pivot tables, and data visualization
- Excellent communication and interpersonal skills, with a proven ability to facilitate collaboration between external and internal parties
- Proficiency in business analysis tools and techniques (e.g., UML, BPMN, wireframing)
- Familiarity with project management methodologies (e.g., Agile, Scrum, Waterfall) is desirable
- Diploma/bachelor's degree in computer science, Information Technology or related field
- CBAP or PMI-BA is a plus
- 10 years of experience as a Business Analyst, with at least 3 years in a senior or lead role
- Proven experience in managing complex projects, leading cross-functional teams, and acting as a strategic liaison between external and internal stakeholders
- Background in software development or programming (e.g., experience with languages like Python, Java, .NET or JavaScript) is highly desirable
