Main Purpose of this role:
The Senior Associate will be responsible for managing and optimizing the Last Mile operations of Lazada Express (LEX) Singapore. This role plays a critical part in ensuring smooth delivery execution through effective management of both Third-Party Subcontractors (Subcons) and Full-Time Drivers, while collaborating with cross-functional teams to drive performance, scalability, and profitability across the LEX network.
Key Accountabilities:
Last Mile operations management
. Manage day-to-day dispatch and delivery operations
. Monitor and improve parcel forward performance
. Implement strategies for backlog depletion and capacity planning
. Track KPIs and ensure SLA adherence (TTS-FA/PD/TSAT)
. Identify operational bottlenecks and implement corrective actions
. Analyze key operations indicators/metrics and highlight anomalies and/or trends that can be used for continuous improvement
. Deploy and manage a team of full-time drivers for Locker deliveries and Drop-off point collections
. Ensure productivity, performance, and safety standards are met
. Align driver deployment with network expansion goals
Cross functional collaboration with Teams
. Work closely with Tech Team to build or enhance dashboards for performance visibility
. Liaise with Platform Team on Transport releated escalations, volume changes, and SLA adjustment
. Report to PMO on LEX's performance and growth targets
. Support Finance Team on P&L reporting and cost optimization
. Collaborate with other internal stakeholders to align on strategic objectives
. Able to optimize or introduce work processes to enhance Last Mile performance and quality for 3PLs using Technology / Business Intelligence (BI)
Third party logistics management
. Oversee daily performance of Subcons and allocate coverage based on performance
. Coordinate monthly billing, penalties, and SLA compliance
. Build strong working relationships with Subcons for long-term collaboration
. Plan for future expansion and resource allocation with Subcons
. Address escalations and resolve service issues promptly
. Respond to 3PL queries, validations and issues related to routes and performance
Capacity Planning
. Liaise with Cross Border Team and Platform team to provide zonal capacity requirements for last mile network using Subcons
. Provide flex capacity and depletion plan during campaigns
. Identify opportunities to continuously improve and tune calibrate the capacity planning determinants
Process Optimization
. Analyze operational data and identify opportunities for process improvements
. Develop and maintain SOPs for consistent delivery processes
. Introduce technology-driven solutions to enhance workflow efficiency
Qualifications and Education Requirements
. Diploma or higher
. Have at least 3-5 years experience in Transport or Logistics with a focus on Last Mile Parcel Operations
. Experience in managing third-party contractors and/or driver teams
Skills Preferred
Technical
. Proficient in MS Excel (Pivot Tables, VLOOKUP, data analysis)
. Experience with logistics/delivery management software
. Strong understanding of KPIs and performance metrics
Analytical Skills
. Ability to interpret data and generate actionable insights
. Strong problem-solving and decision-making capabilities
. Comfortable with performance tracking and trend analysis
Communication Skills
. Excellent verbal and written communication
. Skilled in stakeholder management and negotiation
