Daughters Of Tomorrow Limited
Registered as a charity under the Charities Act of Singapore, Daughters of Tomorrow complements and supports existing training and workforce-related agencies by connecting volunteers and community resources to enable each woman on an individual level.
By deep-diving into the practical day-to-day constraints of these women, we offer hand-holding and individual coaching to help each woman reach regular and sustained employment.
Our clients are women aged 18 to 63 from low-income families (living on less than $1500 per capita per month), mostly living in government-subsidized rental flats, and facing multiple stressors in their families. Through sustained employment, women in our employment bridging program regain confidence in themselves and gain a social support network that helps them through their difficult times.
Programme & Operations - One Year Contract (Renewable)
About the Role
The Senior Associate, Programme & Operations is responsible for coordinating and delivering DOT's preemployment preparation programmes, and providing structured case management support to women referred to the organisation. The role is primarily operational, encompassing programme execution, participant support, stakeholder coordination, and case documentation. It also includes a secondary set of responsibilities that support community connections and partnership activities where relevant to programme needs.
Responsibilities
A) Programmes and Operations Execution
- Call, orientate, and recruit women referred to DOT for all preemployment preparation programmes, services, and workshops.
- Conduct intake assessments and basic triage according to DOT SOPs.
- Coordinate programmes and liaise with participants, community stakeholders, volunteer childminders, and trainers to ensure smooth and timely execution.
- Ensure healthy programme registration and attendance numbers.
- Support outreach efforts to engage women across diverse age groups, including young women, in alignment with DOT's programme offerings.
- Participate in and support community sessions, networking opportunities, briefings, and engagement events to promote programme participation.
- Prepare all programme materials including soft and hard copy training materials, AV equipment, decorations, and F&B in accordance with SOPs.
- Coordinate transport support for heavy materials where required.
- Disseminate accurate programme information to participants, volunteers, and Guests of Honour.
- Be physically present at programmes islandwide to:
- Set up AV equipment, presentation slides, seating arrangements, decorations, and F&B
- Orientate all participants and volunteers
- Ensure children's safety during programme execution
- Record attendance and observe programme delivery (Programmes are typically conducted on weekday evenings and weekends)
- Maintain programme WhatsApp group chats using the company line and circulate EDMs for upcoming programmes and events.
- Communicate professionally and build rapport with all stakeholders in a timely manner.
- Be flexible to step in as a childminder during programme execution where necessary.
- Build trusted and professional relationships with beneficiaries to encourage sustained engagement and participation.
- Maintain working relationships with community partners involved in programme outreach and referrals.
- Identify and share emerging themes, needs, engagement gaps, and participation barriers to inform programme and outreach improvements.
- Support major DOT annual events including International Women's Day, Mother's Day, DOT Gala, Employer Awards, and Golf Fundraisers.
B) Case Management
- Conduct intake assessments and provide structured case management for women referred to DOT, ensuring alignment with qualifying criteria and DOT SOPs.
- Develop, monitor, and review individualised action plans with women to support their journey toward employment readiness, job placement, and family stability.
- Conduct regular follow-ups with women to track progress, identify barriers, and adjust action plans where required.
- Coordinate referrals and liaise with social service agencies, employers, government bodies, and community partners to provide holistic and timely support.
- Work collaboratively with the Employment Bridging and Programmes teams to identify barriers, track progress, and support women in achieving sustained employment outcomes.
- Handle moderately complex cases independently, exercising professional judgement in assessing needs, risks, and appropriate interventions.
- Escalate high-risk or complex cases to senior staff or relevant social service partners when higher-level intervention is required.
- Maintain timely, accurate, and professional case notes in DOT's system to ensure continuity of care and effective inter-team communication.
- Provide case insights and observations to inform programme improvements and support strategies.
C) Administration
- Respond to and triage email enquiries to relevant departments in a timely manner.
- Ensure all data entry is completed accurately and promptly after the completion of each programme session or client interaction.
- Prepare basic reporting numbers for programme attendance and participation.
- Collect relevant data using standard forms and update personal data and documentation in DOT's system where required.
- Input relevant observations and case updates in the system to maintain clear communication with the Employment Bridging team.
- Communicate directly with social workers and referral partners via email on client updates.
- Disseminate and collect programme survey data where required.
- Edit digital flyers using Canva to reflect updated programme information.
- Support administrative coordination of outreach activities, including maintaining partner databases, contact lists, and tracking outreach touchpoints for timely followup.
- Prepare outreach materials (e.g., digital flyers, info sheets) and ensure accurate dissemination to community partners and participants.
- Support in maintaining relationships with partners in ecosystem, relationship coordination, and timely followups.
- Support the planning, coordination, and execution of collaborative initiatives, pilots, and events with external partners.
- Coordinate with internal teams to ensure collaborations are aligned with programme objectives and operational capacity.
- Ensure all data and information are handled confidentially and in compliance with PDPA regulations.
Qualifications
- Diploma or Bachelor's Degree in Social Work, Human Services, Psychology, or a related field.
- Minimum 3-5 years of experience in programme operations, case management, or client facing roles.
- Experience working within the social service, nonprofit, or community sector preferred.
- Singapore Citizen or Permanent Resident.
Preferred Skills and Competencies
- Strong programme and event coordination skills, including stakeholder engagement and onsite execution.
- Experience in case management, including interviewing, assessment, followups, and interagency coordination.
- Strong interpersonal and relationshipbuilding skills with beneficiaries, volunteers, partners, and employers.
- Proficient in Microsoft Word, Excel, and PowerPoint basic Canva skills an advantage.
- Good spoken and written communication skills.
- Strong people skills with the ability to manage minor conflicts professionally.
- Highly organised, reliable, and able to prioritise multiple deadlines.
- Selfmotivated, adaptable, and comfortable working both independently and as part of a team.
Direct Supervisor
Program & Operations Team
Key Stakeholders
- Women referred to DOT for employment support
- Community partners who refer women to DOT
- Community partners providing venue support
- Volunteers including childminders, trainers, GOH, external partners
