Senior Associate, Integrated Care Coordinator

About Us

About NTUC Health Co-operative Limited

NTUC Health Co-operative Limited (NTUC Health) is an NTUC enterprise that provides a comprehensive and integrated suite of quality and affordable health and eldercare services to meet the growing needs of families and their dependents. Building on close to three decades of experience and expertise, NTUC Health is among the largest providers of active ageing, senior day care, nursing home, and home personal care services in Singapore. We also serve vulnerable seniors in selected areas in Singapore through Community Case Management Services (CCMS), CREST mental health support, and a sheltered senior group home. In addition, we run a family medicine clinic.

Our purpose is to achieve health for life; enabling healthy and fulfilling years by being a trusted partner of seniors and their families in our community.

For more information, please visit https://ntuchealth.sg or follow us on Facebook, Instagram, and LinkedIn.

Services: Senior Day Care | Home Care | Nursing Home | Active Ageing and Senior Fitness | Rehabilitation and Physiotherapy | Family Medicine

Community Support: CCMS (Community Case Management Services) | CREST (Community Resource, Engagement and Support Team) | Henderson Home

Job Description

Join our Integrated Community Care Provider (ICCP) team and make a meaningful impact in the lives of seniors and their families. In this role, you will work closely with internal and external partners to understand the needs of seniors and recommend the most appropriate services. Comprehensive on-the-job training will equip you with the knowledge and tools to thrive and grow in your role.

Responsibilities:

• Develop a strong understanding of eldercare services to effectively meet the needs of seniors.
• Collaborate with internal teams and external partners including organising meetings and tracking follow-ups closely to ensure seamless support for seniors and families
• Manage clients cases, assess customers needs, recommend suitable services and facilitate their enrolment to services.
• Prepare workflows, presentations and other supporting materials
• Generate reports for submission to regulators and stakeholders.

Qualifications

We warmly invite you to join us if you:

• Are detail-oriented with strong critical thinking skills
• Communicate effectively and build strong relationships
• Thrive in a collaborative team environment
• Are tech-savvy and quick to learn new IT systems
• Have at least 2 - 3 years of relevant experience.
• Hold a diploma or degree in any discipline.

Other Information

This is in partnership with the Employment and Employability Institute Pte Ltd (e2i). e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives.

By applying for this role, you consent to NTUC Health's PDPA and e2i's PDPA.