Senior/Associate Executive, Office of Patient Experience

Reporting to the Senior Assistant Director, you will support OPE in managing feedback and responses within the Hospital. You will attend to walk-in patients and families as well as phone calls to the OPE Hotline. You will review and follow up with appropriate actions on the feedback received. In addition, you are expected to respond to general feedback and enquiries, compile feedback documentation for filing and provide timely updates into the feedback database.

Requirements:

• Diploma in any discipline, preferably with relevant experience in healthcare industry
• Excellent interpersonal and communication skills (both verbal and written)
• Effectively bilingual in English and a second language
• Able to handle high work volumes and work at a fast pace with accuracy
• Enjoys engaging people and thrives on working in a team
• Proficient in Microsoft Office applications