Key Responsibilities:
- Interfaces with all project stakeholders to take projects from original concept through to final implementation.
- Contributes to the pre-sales process by providing proposals.
- Ensures that the project delivers the as-sold solution, remains within baseline budget, and is delivered on time while achieving quality criteria and maintaining client satisfaction.
- Manages client satisfaction, commitment, and expectations to high service levels and manage escalations adequately.
- Manages the entire project lifecycle, ensuring that client requirements are met, timelines are adhered to, and deliverables are achieved.
- Ensures effective project planning, stakeholder management, team coordination, risk mitigation, and quality assurance.
- Performs any other related task as required.
Knowledge and Attributes:
- Relevant project management skills, including the ability to plan, organize, and execute projects from initiation to completion.
- Ability to establish strong relationships with internal stakeholders and external clients.
- Ability to manage customer satisfaction, commitment, and expectations to high service levels and manage escalations adequately.
- Good written and verbal communication skills.
- Ability to work in high-pressure environments.
- Ability to manage urgent tasks simultaneously.
- Some business acumen and commercial skills.
- Passionate, strong initiative, self-driven with a commitment to succeed.
- Some influencing ability whilst taking a collaborative approach.
- Decisive with good attention to detail ability.
- Ability to promote project services to both internal stakeholders and external clients.
- Competent in project change management.
- Familiarity of the industry, domain, or technology related to the client's project.
- Relevant problem-solving and analytical skills to identify and address issues that may arise during project implementation.
Academic Qualifications and Certifications:
- Bachelor's degree or equivalent in business and / or project management or related field.
- Relevant project management certifications preferably PMP required.
- ITIL certification is beneficial.
Required experience:
- Moderate level project management experience preferably in a multinational professional services environment.
- Moderate level client engagement experience.
- Demonstrated understanding of the project life cycle.
- Demonstrated competency in project change management.
- Moderate level experience managing expectations when balancing alternatives against business and financial constraints.
