The Digital Product Manager for DBS CBG Singapore is tasked with defining and delivering the bank's digital products.
A key part of this role involves partnering product teams in driving the digital product roadmap, leading significant product initiatives, influencing senior stakeholders, and ultimately ensuring that DBS provides a secure, seamless, and customer-centric digital experience.
- Product Strategy & Planning
- Work closely with respective product teams to define the product vision and goals
- Develop and maintain a 12-month digital product initiatives roadmap
- Gain insight into prevailing market trends, anticipate customer needs, and track regulatory shifts
- Conduct a comprehensive benchmarking exercise against top-tier competitors and worldwide best practices
- Product Development & Delivery
- Collaborate with UX designers to create seamless and intuitive digital journeys
- Perform deep dives customer immersion to gain a richer understanding of their preferences or pain points
- Manage UAT, launch readiness, and product rollout with Delivery, Tech and Product team
- Risk, Compliance & Governance
- Proactively ensure product compliance with MAS regulations and pertinent policies
- Partner with Risk and Compliance teams to manage Anti-Money Laundering (AML), fraud prevention controls, and transaction monitoring
- Facilitate and support audits and engagements with regulatory bodies
- Customer Experience & Growth
- Leverage data to refine digital product journeys and drive adoption
- Execute A/B tests to analyse customer behaviour and integrate feedback to enhance digital experience
- Identify improvements to reduce negative customer impacts (NCIs), employee toil & demand at branch and contact centres
- Business Performance & Reporting
- Track critical KPIs such as transaction volume and usage, revenue, conversion and success rates
- Analyse this data to provide actionable insights and recommendations to management
Requirements
Education & Experience
- Bachelor's degree in Business, Computer Science, Engineering, Finance, or related fields
- 36 years of experience in product management within banking, fintech
- Experience working in Agile delivery environments
Soft Skills
- Possesses robust analytical and problem-solving capabilities
- Adept at managing diverse stakeholders across Technology, Operations, Risk, and Business functions
- Demonstrates strong communication and presentation skills
- Exhibits a customer-first approach with meticulous attention to detail and thrives in agile settings
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Primary Location
Singapore-DBS Asia Central
Job
Digital
Schedule
Regular
Job Type
Full-time
Job Posting
Jan 5, 2026, 2:34:53 AM
