Overview
This role will support strategic workforce initiatives under the Healthcare Workforce of the Future (HWF) and manage NUHS Fellows programme for high-potential staff. It focuses on conceptualising and implementing workforce transformation projects, enabling new care models, future-ready roles, and digital capabilities, fostering innovation and agility, and curating impactful learning experiences. It involves engaging stakeholders across NUHS institutions, facilitating co-design processes, translating emerging trends into actionable plans, and tracking programme outcomes to build a future-ready, agile, and sustainable healthcare workforce. Additionally, the role will support the implementation of AI Strategic Roadmap, including product adoption / operations workflow integration, education, and communications, in order to enable workforce and care transformation in NUHS.
Job Descriptions
- Healthcare Workforce of the Future (HWF)
- Support the conceptualisation and execution of initiatives under the HWF strategy.
- Facilitate co-design workshops and engagement sessions with multidisciplinary teams to envision new models of care and work.
- Translate future-of-work concepts into actionable pilots, implementation plans, and capability-building initiatives.
- Work collaboratively with stakeholders at the cluster and institutions across HR, clinical, technology, and ops to ensure alignment and integration across projects.
- Partner with NUHS institutions (hospitals, polyclinics, community campus) to identify opportunities for workforce innovation and transformation.
- Support horizon scanning, research and benchmarking on emerging workforce and healthcare trends (e.g. automation, digital competencies, AI-assisted care, new care team compositions).
- Develop project plans, monitor milestones, and track performance indicators to ensure initiatives achieve intended outcomes.
- Prepare management updates, reports, and presentations for leadership committees.
- NUHS Fellows
- Manage the end-to-end operations of NUHS Fellows programmes for high-potential staff.
- Curate and deliver learning and development experiences that strengthen innovation, agility, and transformation capabilities.
- Track programme outcomes, engagement, and career development progress of participants.
- AI Strategic Roadmap
C1. Product Adoption & Ops-Tech Workflow Integration - relating to HWF
- Engage clinical and operations teams to define workflow changes
- Redesign processes and map beforeafter states
- Build detailed implementation playbooks for scaling
- Prepare benefit cases (clinical, operational, financial)
- Manage user enrolment, change, and adoption
- Track value realisation and KPIs
- Support handover to BAU and scale across institutions
- Integrate with HWF and Care Plan teams
C2. Culture, Education & Communications - relating to HWF/NUHS Fellows
- Drive culture-shaping interventions for safe AI adoption
- Prepare narratives, success stories, change stories
- Support AI champions network (cluster-wide)
- Design communications materials and townhall content
- Develop educational content (AI literacy, role-based adoption)
- Build psychological safety and well-being messages around AI
- Coordinate with HR, Well-Being Office, Comms Office, HWF team, Institutions
Job Requirement
- Bachelor's degree preferably in healthcare/technology-related fields or Business Management
- Minimum 5 years of administrative experience working in large organisations particularly in project coordination works; healthcare experience will be an added advantage.
- Agility and learning mindset able to navigate ambiguity, connect diverse ideas and adapt in a fast-evolving landscape.
- Co-design and stakeholder engagement strong facilitation and collaboration skills to engage clinical, ops-tech, and HR partners.
- Ops-tech integration understanding of how technology, data, and workflow redesign enable care and workforce transformation.
- Service and systems thinking able to connect workforce, service, and patient experience dimensions.
- Strong communication and writing skills, with the ability to distil complex ideas clearly.
- Passionate about healthcare innovation and improving how people work and care.
