Senior Assistant Manager, Business Liaison Office

We are seeking a dedicated individual to join our Business Office (BO) in SingHealth Community Hospitals as a Senior Assistant Manager. In this role, you will support the department manager in ensuring smooth patient admissions, high service standards, and effective operational processes. The job responsibilities are:

Operational Planning

• Assist the Department Manager in formulating teamwork plans, establishing and implementing BO policies and procedures, work instructions, and mapping processes to support operational excellence.
• Institute internal control measures to meet performance standards.
  
  

Patient Admission & Transfer

• Assist the Team Lead to supervise the team in managing patient transfers and admissions into the hospital.
• Assist the Team Lead to oversee staff deployment to ensure adequate manpower and coverage that aligns with workload demands, including participating in the admission and transfer of patients to ensure a timely, smooth, and efficient process.

Financial Counselling & Assistance

• Ensure the team conducts financial counselling and admission briefings for patients and their families.
• Identify genuine financial hardship cases and facilitate financial assistance in accordance with established policies, procedures, and internal controls.
• Ensure patient and family interactions are attended to promptly, courteously, and professionally.

• Provide guidance on enquiries relating to admissions, billing matters, and collection of payments.
  
  

Reporting & Analysis

• Analyse patient admission and discharge data and address declines in Bed Occupancy Rate (BOR).
• Provide regular management reports with analysis on BOR trends.

Who We're Looking For

• Bachelor's degree in Business Administration or equivalent is preferred
• At least 4 years of working experience, with supervisory experience preferred
• Strong interpersonal and communication skills
• Genuine interest in customer service and a passion for serving patients and guests
• A collaborative team player
• Proficient in Microsft Office (Word, Excel, Powerpoint)
• This position requires working half a Saturday on a rotational basis