Overview
Drive the clinical-operations workflow integration, adoption, and scaling of AI use cases across NUHS institutions. This role ensures that AI projects transition successfully from proof-of-concept to real operational value by supporting workflow redesign, process integration, benefit realisation, and frontline adoption.
Job Requirements
Workflow Integration & Change
- Successful integration of AI tools into clinical and operational pathways
- Mapping of current-state vs future-state workflows
- Alignment with enterprise architecture standards
Adoption, Implementation & Scaling
- Successful piloting and scaling of AI initiatives
- Completion of user onboarding and adoption cycles
- Development and refinement of implementation playbooks
- Integration of AI capabilities into workforce planning and care models
Benefits Realisation & KPIs
- Validated benefit cases across clinical efficiency, safety, throughput, and staff time saved
- Defined and tracked adoption and usage metrics
- Timely and accurate reporting to Programme Management Office (PMO) for AI portfolio oversight
Stakeholder Management & Governance
- Effective coordination across clinical leaders, project owners, IT teams, and innovation offices
- Regular structured updates to AI Governance Forums and IT Funding forums
- Positive feedback from senior clinical, digital, and operational leaders on change management and adoption support
Job Requirements
- Degree in healthcare, business, informatics, operations, or related field.
- 48 years of experience in healthcare operations, transformation, digital health, or service redesign.
- Strong analytical and process-mapping skills.
- Comfortable engaging clinicians, nurses, ops staff.
- Experience in project management or process redesign preferred.
- Comfortable with working in a team within a matrix organization and able to work respectfully with individuals and groups from different cultures
- Good written and oral communication skills
- Strong communication and facilitation skills.
- Team player who can work independently in a fast-paced environment to meet deadlines.
- Positive work attitude, proactive, flexible and adaptable.
