Senior Assistant, Customer Service, Retail

Brief Summary

Join our dynamic team to enhance customer experiences at the Concierge Desk. Shine in a role that prioritizes service excellence and customer engagement.

Responsibilities

• Oversee daily operations of the Concierge Desk using systems such as CRM, Ascentis, and Microsoft applications. Assist with customer inquiries and feedback, ensuring exceptional service across multiple touchpoints. Support mall marketing efforts and perform general administrative tasks as needed. Provide logistical and administrative support to the Marcom team, including managing gift redemptions and monitoring inventory. Prepare and generate various reports as required. Engage with shoppers to promote the Rewards loyalty programme. Handle all aspects related to Customer Service and Concierge Counter operations. Undertake additional duties, projects, and responsibilities as assigned.

Requirements

• A minimum of 1 to 2 years of relevant experience in customer service, ideally within the retail mall, hospitality, and/or airline industry. Strong communication and interpersonal skills. A service-oriented mindset with a commitment to going the extra mile. Proficient in Microsoft Office Suite, particularly Excel. Ability to multitask and demonstrate a high level of initiative. Collaborative team player with the ability to work independently. Willingness to work rotating shifts, including weekends and public holidays. First aid and AED training is advantageous.