Senior Assistant, Admin

Responsibilities

. Handle customer enquiries via email, telephone, and walk-in channels for customers.

. Prepare and issue quotations for internal and external customers based on enquiries and parts requirements.

. Coordinate with the Procurement team to obtain and verify pricing for quotation preparation.

. Verify part numbers and specifications using the systems.

. Check parts availability and stock status to support quotation preparation and stock ordering.

. Coordinate, verify parts accuracy and ensure the correct parts are prepared for customer delivery.

. Arrange parts delivery upon confirmation of customer orders.

. Manage cash sales by ensuring customers verify parts prior to payment, particularly for items such as windscreens.

. Process order cancellations and ensure relevant records are updated accordingly.

. Prepare Certificates of Conformity (COCs) and supporting letters for customer orders.

. Coordinate with customers regarding outstanding payments and follow up with the respective account owners on payment status.

. Update monthly Parts Department reports, including the number and value of quotations issued.

. Inspect and verify parts received against work orders to ensure accuracy.

. Process and manage e-stock transfers.

. Update OTMS with attendance records for non-executive staff.

. Perform other ad-hoc duties and administrative tasks as assigned.

Requirements

. Prior sales admin experience.

. Proficient in Microsoft Excel, SAP.

. Meticulous and problem solver.

. Good communication and interpersonal skills.

. Team player with a positive and collaborative attitude.

Licence no: 12C6060