Senior Application Consultant

Key Responsibilities

• Conduct requirements analysis, functional assessment, and gap-fit evaluation in collaboration with business stakeholders.

• Configure, customize, and enhance application modules in alignment with business processes, standards, and documentation requirements.

• Support end-to-end application implementation including design, integration, testing, deployment, and user acceptance.

• Provide technical and functional support for applications, resolving incidents, addressing user queries, and implementing corrective actions.

• Develop functional specifications, solution design documents, configuration guides, and knowledge artifacts.

• Participate in system integration activities, data migration, and validation to ensure data accuracy and application interoperability.

• Assist in change management activities including impact assessment, training, and user onboarding.

• Collaborate with infrastructure, security, and DevOps teams to ensure application performance, availability, and compliance.

• Manage vendor coordination for issue resolution, enhancement requests, service-level compliance, and patch/upgrades.

• Conduct continuous improvement analysis to optimize processes, enhance usability, and introduce application upgrades or automation.

• Support internal audits, compliance checks, and project reporting for application-related deliverables.

Technical Competencies

• Strong understanding of enterprise application platforms (ERP, CRM, HRIS, or industry-specific systems).

• Working knowledge of application configuration, integration (API/ETL), and data models.

• Familiarity with software development lifecycle (SDLC) methodologies and documentation standards.

• Exposure to cloud-based SaaS/PaaS applications and environments (AWS, Azure, GCP) preferred.

• Basic understanding of testing methodologies (functional, integration, UAT) and defect management.

• Knowledge of SQL queries, reporting tools, or analytics platforms is advantageous.

• Understanding of security, permissions, and compliance considerations in enterprise applications.

Professional Attributes

• Strong analytical, documentation, and problem-solving capabilities.

• Effective communication and stakeholder management across business and technical teams.

• Customer service orientation with clear commitment to quality and timely delivery.

• Ability to manage multiple priorities and work within structured project governance environments.

• High degree of accountability, adaptability, and continuous learning.

Qualifications

• Bachelor's Degree in Information Systems, Computer Science, Business Administration, or equivalent discipline.

• Professional certifications relevant to application platforms (e.g., SAP, Oracle, Workday, Salesforce, MS Dynamics, ServiceNow) are beneficial.

Experience Requirements

• 8 years of relevant experience in application consulting, business application support, or enterprise solution delivery.

• Experience with SaaS applications, cloud environments, or digital transformation programs is preferred.