Senior Application Consultant

Key Responsibilities

Application Implementation & Support

• Implement, configure, and support enterprise or custom-built applications.

• Provide L2/L3 application support, troubleshooting incidents and resolving issues within SLA.

• Perform root-cause analysis and recommend permanent fixes or enhancements.

Business & Functional Consulting

• Gather and analyze business requirements and translate them into functional specifications.

• Conduct fit-gap analysis and propose application-based solutions.

• Configure application workflows, rules, and parameters to meet business needs.

Testing & Release Management

• Support unit testing, system integration testing, and UAT activities.

• Coordinate application releases, patches, and upgrades with technical teams.

• Validate fixes and enhancements before production deployment.

Documentation & Training

• Prepare functional documentation, SOPs, and user guides.

• Conduct user training and knowledge transfer sessions.

• Maintain application configuration and support documentation.

Stakeholder & Vendor Management

• Liaise with internal teams, vendors, and third-party providers.

• Communicate effectively with business stakeholders on application issues and improvements.

Required Skills & Qualifications

Technical & Functional Skills

• Experience supporting enterprise applications (ERP, CRM, HRMS, Case Management, or custom systems).

• Strong understanding of application workflows, business processes, and data models.

• Working knowledge of SQL for data analysis and troubleshooting.

• Exposure to APIs, integrations, and interfaces is an advantage.

• Familiarity with ITIL processes (Incident, Problem, Change Management).

Preferred Qualifications

• Bachelor's degree in IT, Computer Science, Engineering, or a related field.

• Certifications such as ITIL, Application-specific, or Cloud certifications are a plus.