- Opportunity to work in a Global Financial Institution
- Hands-on ownership of critical systems with cross-functional collaboration
About Our Client
Our client is a globally established financial institution with a major technology hub in Asia. They play a critical role in supporting international banking operations through the development of in-house applications and enterprise-level digital initiatives. With strong regional integration and a forward-looking tech strategy, they continue to enhance operational efficiency and drive innovation across global markets.
Job Description
Key Responsibilities:
- Support applications across Corporate Services, IT Security, HR, and other domains
- Provide L1/L2 support, managing incidents, service requests, and problem resolution across a broad application portfolio
- Act as a key point of contact for users via phone, chat, email, and ticketing systems
- Troubleshoot issues and collaborate with project, infrastructure, and production teams to ensure timely resolution
- Maintain accurate documentation of support activities and drive reporting on escalations and ticket status
- Perform daily health checks to ensure system readiness and stability before business operations
- Support team effectiveness by coaching peers and participating in shift rotations, including after-hours and on-call coverage
The Successful Applicant
A successful candidate should have:
- Bachelor's degree in Computer Science or a related field
- Minimum 6+ years of experience in application support or development
- Strong analytical, logical thinking, and problem-solving capabilities
- Solid technical foundation in application servers, IT production environments, and deployment pipelines
- Proficiency in database scripting and programming/scripting languages
- Experience in Corporate IT, IT Security, or related domains, with strong communication skills to engage both technical and non-technical stakeholders
- ITIL certification preferred, with added advantage in cybersecurity certification, and a proactive, adaptable, team-oriented mindset
What's on Offer
Why this role
- Professional development and growth opportunities
- Collaborative and multicultural work environment
- Exposure within a leading global financial institution
- Opportunity to influence technology decisions impacting core banking operations
Contact
Cheryl Sim (Lic No: R24123823 / EA no: 18C9065)
Quote job ref
JN-032026-6976506
Phone number
+6566439748
Michael Page International Pte Ltd | Registration No. 199804751N
