Senior Analyst, Operations Quality Assurance

Responsibilities:

• Conduct daily quality assurance checks on risk operations work to ensure compliance with internal standards and external regulatory requirements

• Take ownership of risk domain QA programs, ensuring QA evaluations are completed with high productivity and precision

• Deliver high-quality assessment results via monthly QA reports, identifying operational errors, procedural gaps, and system limitations

• Analyze root causes of identified gaps and provide actionable solutions to address QA findings, closely monitoring the remediation process

• Collaborate with global stakeholders across different functions to improve operation quality, procedures, and systems

• Proactively lead or support global projects and initiatives for quality uplift

Qualifications:

• Minimum 5 years of risk management experience in payments, financial services or related industries (e.g. underwriting, merchant risk monitoring, dispute handling)

• Deep understanding of regulatory requirements, brand risk, credit risk, fraud and dispute management

• At least 1-2 years of experience in process optimization

• Previous Quality Control or Quality Assurance experience is highly desirable

• Quick learner, self-motivated, results-oriented, and adaptable to changing priorities in a fast-paced, dynamic environment

• Strong analytical and problem-solving skills, with the ability to interrogate data and processes and propose practical solutions

• Excellent verbal and written communication skills in both Mandarin and English