Senior Analyst, Operations

Key Responsibilities

1. System Expertise & Knowledge Building

• Develop in-depth knowledge of Blue Yonder (e.g., WMS, TMS, or relevant modules)
• and its functionalities
• Understand system workflows, configurations, and dependencies
• Stay updated on system enhancements, upgrades, and best practices
• Act as the subject matter expert (SME) for Blue Yonder within the organization

2. Process Design & Documentation

• Translate system capabilities into clear, standardized operational processes
• Design end-to-end workflows aligned with business requirements
• Develop and maintain Standard Operating Procedures (SOPs), work instructions, and job aids
• Identify process gaps, inefficiencies, and risks, and propose improvements
• Ensure processes are scalable, compliant, and aligned with operational goals

3. Training & Capability Building

• Design and deliver training programs for operators and relevant stakeholders
• Create training materials such as manuals, guides, videos, and simulations
• Conduct onboarding training for new hires and refresher sessions for existing staff
• Ensure operators understand what to do, how to do it, and why it matters
• Assess training effectiveness through evaluations, observations, and feedback

4. Stakeholder Engagement

• Collaborate with operations, IT, and project teams to ensure alignment
• Act as a liaison between system implementation teams and end users
• Support change management initiatives during system rollouts or process changes
• Gather user feedback and continuously refine processes and training content

5. Operational Support & Continuous Improvement

• Provide support to operators in resolving system or process-related issues
• Monitor adherence to processes and identify training gaps
• Drive continuous improvement initiatives to enhance efficiency and accuracy
• Track key performance indicators (KPIs) related to process compliance and training effectiveness