IT Asset Warehouse Operations Leader

Job Description

1. Job Title - IT Warehouse Subject Matter Expert (SME)

2. Department -Depot Services / IT Asset Management

3. Location - Singapore

4. Work Model - On-site

5. Reports To -Depot Operations Manager

6. Direct Reports -Depot Staff (as assigned)

7. Level - Senior / SME Level

8. Role Summary / Job Purpose

The IT Warehouse SME is responsible for overseeing end-to-end depot and warehouse operations, ensuring operational excellence, inventory accuracy, and compliance with organizational and client standards. This client-facing leadership role contributes to service delivery success, process optimization, and continuous improvement of IT asset lifecycle management.

9. Key Responsibilities

• Lead end-to-end depot and warehouse operations ensuring SLA adherence and operational efficiency.
• Oversee IT asset lifecycle management including receiving, staging, configuration, shipping, and disposal.
• Supervise inbound/outbound logistics, storage optimization, and quality control processes.
• Maintain accurate asset records in ERP, WMS, and ticketing systems.
• Serve as primary client-facing contact for depot operations and present performance reports.
• Coordinate cross-functional teams, vendors, and service delivery managers to resolve escalations.
• Implement ISO, ITAD, and compliance best practices for security and data handling.
• Drive continuous improvement initiatives to enhance depot performance and customer satisfaction.

10. Required Skills

• Technical Skills:
• IT hardware handling (servers, laptops, networking devices)
• ERP/WMS systems proficiency
• Inventory management & reporting tools
• Functional Knowledge:
• Depot workflow management (inbound/outbound logistics)
• SLA management & compliance standards
• Client communication & presentation skills

11. Tools / Systems / Technical Knowledge

• ServiceNow or equivalent ticketing system
• ERP / WMS platforms
• Asset Management Systems
• Microsoft Office (Excel, PowerPoint, Outlook)
• Reporting & compliance tracking tools

12. Decision-Making Authority

Authorized to make operational decisions regarding depot workflows, inventory control, process improvements, and escalation handling. Provides recommendations to leadership on cost optimization and performance improvements.

13. Problem-Solving Complexity

Handles moderate to complex operational challenges involving logistics coordination, inventory discrepancies, SLA risks, and client escalations. Requires analytical decision-making and independent problem resolution.

14. Stakeholder Management / Influence

Engages with clients, depot staff, logistics vendors, service delivery managers, and senior leadership. Highly client-facing role with cross-functional influence and operational leadership responsibility.

15. Education & Certification Requirements

• Bachelor's degree in IT, Supply Chain, Logistics, or related field (preferred).
• Preferred certifications in IT asset management, supply chain, or ISO/ITAD standards.

16. Experience Requirements

Minimum 5+ years of experience in IT hardware handling, staging, depot or warehouse management with demonstrated leadership and client-facing exposure.