About Maybank Securities
Maybank Securities, a leading brokerage and investment bank with a reach extending across ASEAN, the UK and the US, offers a comprehensive suite of services. These include corporate finance & advisory, navigating debt and equity capital markets, derivatives trading, brokerage and research for both retail and institutional investors, and prime brokerage.
Roles & Responsibilities:
- Provide technical support for all internal staff and traders.
- Assist users through phone, email, chats, ticketing system or face to face interactions.
- Perform user account management tasks, including ID creation, password resets, account unlocks, access rights handling, and user access matrix reviews.
- Assist in 1st Level and 2nd Level application and hardware troubleshooting.
- 1st point of contact for IT related troubleshooting and IT service requests.
- Support remote users in multiple locations.
- Responsible for managing IT assets, upgrade and migration of IT devices.
- Responsible in communicating and follow up with Group IT regarding user requirements and technical issues.
- Develop and maintain Standard Operating Procedures (SOPs)
- Create and update knowledge base articles and troubleshooting documentation.
- Responsible to create and update knowledge base articles and troubleshooting guides.
- Participate in various IT projects and initiatives.
Requirements
- Diploma in IT related with at least 3 years of hands-on experience in end-user IT support.
- Experience with Manage Engine, HP ITSM and Microsoft 365 is an added advantage.
- Strong communication skills for interacting with users and vendors.
- Ability to deliver high-quality customer service and maintain positive working relationships.
- Capable of explaining technical concepts clearly to both technical and non-technical users.
- Able to provide basic IT best-practices guidance and training to users.
- Strong knowledge of PC hardware, software, and troubleshooting methodologies.
- Self-motivated with strong sense of urgency.
- Able to start work early and able to work on shift basis.
- Willingly to work overtime and during public holidays or weekends when required.
We regret to inform only shortlisted candidates will be notified.
