Senior Account Manager

The Senior Account Manager is responsible for owning andgrowing a portfolio of key strategic clients, acting as a trusted advisor andsenior point of contact. The role goes beyond day-to-day account management,with clear accountability for client strategy, commercial performance, andlong-term relationship development.

With a strong commercial and marketing mindset, the SeniorAccount Manager drives revenue growth by expanding client partnerships,identifying upsell and cross-sell opportunities, and ensuring the company'sservices and campaigns deliver measurable value. This role works closely withinternal Marketing, Strategy, Operations, and Product teams to translate clientobjectives into actionable plans and high-quality delivery.

KEY RESPONSIBILITIES

. Own and lead clientrelationships, acting as a trusted commercial and strategic partner

. Serve as the main point ofescalation for complex client issues and critical situations

. Develop and execute accountstrategies to drive revenue growth, retention, and long-term value

. Identify, propose, and closeupsell and expansion opportunities within existing client accounts

. Lead client planning sessions,performance reviews, and strategic discussions

. Translate client objectives andbriefs into clear deliverables for internal teams

. Oversee campaign, project, andaccount performance, providing insights and optimisation recommendations

. Forecast, track, and report onkey performance indicators (KPIs), budgets, and commercial outcomes

. Coordinate cross-functionalteams to ensure timely, high-quality delivery aligned with client goals

. Maintain accuratedocumentation, reporting, and account governance standards

REQUIREMENTS & SKILLS

. 4-7 years experience in Account Management, or a senior role within a marketing, digital, media, technology, or professional services environment

. Proven track record of managing and growing strategic client accounts

. Strong commercial acumen with experience driving revenue, retention, and account expansion

. Excellent understanding of marketing performance metrics, campaign effectiveness, and client KPIs

. Demonstrated ability to influence and advise senior stakeholders, including executive-level clients

. Confident leading complex negotiations, commercial discussions, and performance reviews

. Highly organized with strong attention to detail and the ability to manage multiple priorities

. Excellent written and verbal communication and presentation skills

. Comfortable operating in a fast-paced, deadline-driven environment

. Fluent in written and spoken English proficiency in Korean would be an advantage.

. Additional language skills are an advantage, particularly for roles supporting international clients