Senior Account Manager

Company Description Insight Genesis – IGAi is an AI-driven platform that predicts human behavior to generate personalized, actionable insights across finance, career, education, and health. By unifying these four verticals into one intelligent ecosystem, the company helps individuals, particularly in emerging and unbanked markets, make better decisions based on their data and real-world potential. Insight Genesis addresses fragmented and generic advice by leveraging advanced predictive algorithms to improve the relevance and accuracy of insights. The platform supports tailored financial recommendations, data-informed talent and recruitment processes, personalized educational guidance, and health and wellness insights. Team members contribute to a mission-focused environment that aims to expand meaningful access to personalized intelligence globally.

Role Description The Senior Account Manager is a full-time remote role responsible for managing strategic client relationships and driving long-term account growth. This position oversees client onboarding, ensures successful adoption of Insight Genesis solutions, and serves as the primary point of contact for key accounts. Day-to-day activities include conducting regular check-ins with clients, gathering and translating business requirements, coordinating with product, data, and engineering teams, and presenting performance reports and insight-driven recommendations. The Senior Account Manager will identify upsell and cross-sell opportunities, negotiate renewals, and resolve issues promptly to maintain strong client satisfaction and retention. This role also contributes to improving internal processes, refining playbooks for account management, and sharing client feedback to inform product enhancements.

Qualifications

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• Account management and client success skills, including building executive-level relationships, managing complex accounts, and driving retention and expansion.
• Business development and commercial acumen, with experience identifying growth opportunities, supporting proposals, and participating in contract or renewal discussions.
• Strong communication and presentation skills, including the ability to explain AI-driven insights clearly to non-technical stakeholders and lead client meetings and workshops.
• Project and stakeholder management capabilities, such as coordinating cross-functional teams, prioritizing client requests, and managing timelines and deliverables.
• Analytical and data-oriented skills, including interpreting dashboards, understanding KPIs, and using insights to shape client strategies and recommendations.
• Experience working with SaaS, data, or AI products; familiarity with financial services, HR, education technology, or health and wellness domains is beneficial.
• Proven track record in a senior account management, customer success, or consulting role, preferably in a fast-paced startup or innovation-focused environment.
• Bachelor's degree in Business, Marketing, Communications, or a related field, or equivalent practical experience.
• Comfort working in a fully remote, distributed team, with strong self-management, reliability, and collaboration skills across time zones.