Senior Account Executive

Job Summary

• The Senior Account Executive – Client Service plays a pivotal role in driving client satisfaction, overseeing project execution, and ensuring excellence across all Point-of-Sale Materials (POSM) projects.
• This role requires a proactive client-facing professional who not only manages day-to-day execution but also provides strategic input, supervises junior team members, and ensures alignment with client objectives. The Senior Account Executive will collaborate closely with internal teams and external suppliers, taking responsibility for delivering high-quality solutions, maintaining financial accuracy, and identifying continuous improvement opportunities.

Position Responsibilities

Client Management

• Act as the key point of contact for clients, ensuring strong relationships and consistent engagement.
• Provide strategic recommendations to enhance client POSM and retail activation strategies.
• Ensure deliverables align with client expectations, brand standards, and agreed KPIs.
• Represent Tag professionally and escalate issues appropriately while maintaining client trust.

Project Execution

• Lead end-to-end project management, including client briefings, creative alignment, sourcing, production, and installation of POSM materials.
• Supervise vendor selection, pricing negotiations, and awarding of projects with an emphasis on quality, cost, and speed.
• Monitor project progress, resolve challenges proactively, and ensure on-time, in-scope delivery.
• Provide technical guidance on materials, formats, and production processes
• Support Account Executives by reviewing work and providing mentorship.

Compliance and Finance

• Validate and approve quotations before client submission.
• Drive cost optimization and ensure compliance with procurement policies and KPI benchmarks.
• Manage budgets, invoicing, collections, and reconciliation with accuracy and transparency.
• Ensure clear ownership of deliverables using the RACI framework.

Continuous Improvement & Market Insights

• Keep up to date with industry innovations and best practices, sharing insights with clients and internal teams.
• Review project outcomes and identify workflow or process improvements.
• Contribute to development of sourcing strategies and cost efficiencies.
• Support Account Managers/Directors in business development or client growth initiatives.

Required Knowledge & Skills

Professional Experience

• 3–5 years of experience in account management, client service, or a related role, ideally within marketing services, POSM, or retail activation.
• Strong understanding of POSM production, sourcing, and procurement processes (materials such as paper, acrylic, wood, and metal).
• Experience managing complex, multi-stakeholder projects under tight deadlines.
• Exposure to brand or retail environments preferred.

Skills

• Strong client service and relationship-building skills.
• Advanced project management capabilities with attention to detail.
• Skilled in negotiation, vendor management, and cost control.
• Financial acumen to manage budgets, pricing, and reporting.
• Proficiency in English (written and spoken) is mandatory.
• Familiarity with project management and reporting tools.
• Leadership skills with the ability to coach and mentor junior team members.