Job Description

We are looking for a Sales Engineer to support customer account management, production planning, logistics coordination, operational reporting and technical service for FOUP and FOSB products. You will be the key liaison between customers, manufacturing sites, suppliers, logistics providers and service teams, ensuring orders, deliveries and support activities run smoothly.

RESPONSIBILITIES:

Act as the primary operational contact for assigned customer accounts
Coordinate customer inquiries, order status, delivery schedules and forecast updates for FOUP/FOSB and shipping box products with factories, ensuring timely resolution
Consolidate monthly customer forecasts, demand plans and production orders with manufacturing sites
Manage delivery orders, shipping documents and customer delivery arrangements in collaboration with factories and freight forwarders
Monitor inventory levels and production capacity, and prepare rolling forecasts and supply plans
Support import/export documentation and compliance requirements as needed
Provide technical service support for FOUP, FOSB and related semiconductor products, and maintain service records, technical reports and customer issue logs
Support continuous improvement initiatives across operations and customer support

REQUIREMENTS:

Diploma or Bachelor's degree in Engineering, Supply Chain Management, Business Administration, Operations Management, Industrial Engineering or a related field
Minimum 3 years in operations, supply chain, customer service, technical support, semiconductor manufacturing or a related industry
Experience supporting semiconductor customers or products is preferred
Experience with customer service systems, operational reporting or technical support is preferred
Knowledge of wafer carrier products is an advantage
Able to interpret technical documentation and communicate clearly with customers and internal teams
Familiarity with quality, operational and customer support processes

Core Competencies

Strong communication and interpersonal skills
Customer-focused mindset
Excellent organisation and coordination
Able to manage multiple priorities
Strong attention to detail
Problem-solving ability and follow-through
Works independently and within cross-functional teams

Ideal Candidate

You can independently manage:

Customer communication and account coordination
Forecasting and production planning
Logistics and shipment management
FOUP/FOSB technical service support and issue follow-up
Operational reporting and data analysis
Cross-functional coordination between customers, suppliers, manufacturing sites and service teams

Please contact Mandy George at [Confidential Information] for a confidential discussion.

EA License no: 16S8066 | Reg no.: R1767184

Only successful candidates will be notified.