Job description
The role supports the Security Manager and Head of Security in overseeing daily security operations, ensuring compliance with the protocols, and maintaining a safe environment for guests, and staff. This role requires leadership, operational flexibility, and proficiency in incident management and security systems.
Job Responsibilities:
1. Operational Supervision
- Assist the Security Manager in supervising a team of security personnel, ensuring effective task execution.
- Plan duty rosters, conduct daily pre-shift briefings, and document briefings for accountability.
- Lead and coordinate daily operations, including shift scheduling and task assignments.
- Perform static post duties or roving patrols during officer shortfalls.
2. Incident Management
- Respond to security incidents, document findings, and escalate to the Security Manager as required.
- Demonstrate competence in managing incidents effectively, assuming leadership in the absence of the Security Manager or Head of Security.
- Assist in executing emergency/evacuation plans and liaise with relevant authorities when necessary.
- Prepare incident reports and compile daily/monthly security reports.
3. Training and Development
- Conduct on-the-job training (OJT) for new security staff, providing guidance and orientation.
- Support training on PWM-required WSQ modules (e.g., Handle Security Incidents and Services).
- Ensure team compliance with licensing standards and club protocols.
4. Security Systems and Inventory
- Oversee the Fire Command Centre and Main Guardhouse operations.
- Conduct inventory checks on CCTV recordings, Visitor Management System (VMS), carpark systems, access card systems, and other accountable stocks.
- Operate and maintain security systems (e.g., alarms, access controls) and support technology adoption initiatives.
5. Access Control and Patrols
- Manage visitor and contractor processes, including issuing passes and ensuring compliance with protocols.
- Conduct regular patrols and monitor CCTV systems to identify vulnerabilities and address incidents.
6. Administrative and Policy Support - Manage portfolios under Operations & Events, Standard Operating Procedures (SOPs), Policy, or contract maintenance.
- Provide administrative support to the Security Manager and Head of Security, including documentation and related tasks.
Job Requirement:
- Minimum Diploma in Security Management or a related field, GCE O Level, NITEC, or equivalent, with proficiency in literacy and communication.
- .Minimum: 2-3 years in the security industry, preferably as a Security Officer or Senior Security Officer or 3-5 years, with supervisory or operational coordination experience in commercial, hospitality, or high-end venues.
- Must hold a valid Security Officer Licence issued by the Police Licensing and Regulatory Department (PLRD).
- Physically fit to conduct patrols, supervise operations, and respond to incidents.
- Must pass PLRD security screening, including checks for criminal records, bankruptcy, or affiliations with prohibited organisations.
Additional Preferred Qualifications:
- Certifications such as WSQ Advanced Certificate in Security Supervision or first aid training.
- Knowledge of Singapore's security regulations and emergency response protocols.
- Experience in hospitality settings, balancing security with guest experience.
- Strong leadership and decision-making skills, with the ability to act independently during incidents.
- Proficiency in operating security systems (e.g., CCTV, access controls, alarms) and writing reports.
- Effective communication and training skills to guide and develop security personnel.
- Knowledge of WSQ security modules (e.g., Handle Security Incidents and Services) and compliance with Singapore's security licensing standards.
