Expertise with Imperva Cloud Application Security platform
Provide comprehensive service to our customers, including proactive monitoring, configuration, integration assistance, and post-sales assistance
Act as a trusted advisor, providing a high quality of troubleshooting, investigation, and consultation when requested by customers
Take ownership and deal with issues, work with internal Imperva support, research, development and product functions to deliver actionable intelligence that will inform future product enhancements
Job Requirements:
At lest 2 years experience in tech support, networking, or SOC
Excellent communication skills, both verbal and written, with the ability to convey technical information clearly and effectively.
Strong customer service skills
Familiarity and experience with network protocols and standards - HTTP/S, SSL, DNS, TCP/IP
Familiarity and experience with OWASP top 10 risks
Familiarity with common web technology concepts such as HTML, Javascript, JSON, and REST APIs
Analytical and problem-solving mindset with the drive to research and learn in pursuit of solutions
Advantage for experience in scripting languages: Python, Bash
Bonus points - Experience with AWS or Azure
Relevant education degrees or professional certifications are desirable.
