Proficio is an award-winning managed detection and response (MDR) services provider. We provide 24/7 security monitoring, investigation, alerting and response services to organizations in healthcare, financial services, manufacturing, retail and other industries. Proficio has been highlighted in Gartner's Market Guide for Managed Detection and Response Services for the last three consecutive years. We have a track record of innovation. Proficio invented the concept of SOC-as-a-Service. We were the first MSSP to provide automated response services and the first in our space to provide a risk scoring dashboard.
Our typical client is a medium to large-sized organization that lacks the in-house resources to address the challenges of a rapidly changing threat landscape. The difficulty of hiring and retaining cybersecurity professionals are widely understood but our prospective clients also struggle to effectively harness technology and build hardened processes.
While Proficio has developed a unified service delivery platform designed to meet the needs of the most demanding clients, what sets us apart is the quality and passion of our people. We believe the SOC of the Future will meld the creativity of human intelligence with the power of advanced technologies like AI.
Summary
As our Security Advisor you will be responsible for post-sales support of our clients and Proficio's Client Success team. You will have two main responsibilities: Provide technical support to the Client Success team for upsell opportunities and connect with customers on a regular basis to review technical requests, incidents and operational statistics. The goal of this role is to recommend consultative technical solutions to customers to help them align their security needs.
RESPONSIBILITIES:
- Build customer loyalty by being a trusted adviser/ Partner with the client and provide problem resolutions, advice, proposals, technical presentations, and other customer communications
- Periodic checkpoints and review to help clients stay ahead of potential challenges and help optimize their existing environment
- Develop relationships with key business and IT stakeholders and become an expert on a customer's implementation by understanding their top business goals and priorities
- Help customers achieve their business goals and outcomes by providing timely, proactive recommendations that will benefits customers ongoing usage of Proficio's Services
- Utilizing technical expertise, recommend SIEM use cases, tuning, reports and operational procedure to ensure that clients are getting the most value possible from their services
- Provide industry expert knowledge utilizing meaningful data to drive further account development
- Effectively communicate technical aspects of Proficio service offerings and best security practices to clients
- Provide regular analysis and recommendations on the successful planning and support of Proficio's services
Requirements
- Strong knowledge of network security infrastructure architecture and products (SIEM, Firewall, IDS/IPS, endpoint, etc.)
- SIEM content development experience (Elastic Stack/ArcSight/Splunk preferred)
- Technical Cyber Security related certifications preferred (CISM, Security+, CISSP, ect)
- Previous experience working for a managed services organization
- Exceptional communication skills suitable for technical and C-level executives
- Ability to articulate technical issues and product line both internally and externally
- Adaptable team player with strong critical thinking skills
- Self-motivated, detail-oriented, independent, and strong self-study habits
- Customer lifecycle management experience from inception through all lifecycle stages
- Collaborative and team-oriented attitude
- Takes initiative and approaches all tasks and projects proactively
Benefits
- Opportunity to work in a progressive organization with structured training and roadmap for success
- Private health benefits, lunches and team building activities - onsite and offsite
- Experience in one of the hottest IT industries today
Proficio is an EOE employer.
Proficio collects certain personal information upon your submission of an application for an open position. More information is available about your consumer rights and our privacy policy at www.proficio.com/privacypolicy
