Sea Logistics Customer Care Expert

How you create impact

Customer Onboarding & Relationship Management

• Facilitate smooth onboarding and assist in managing customer accounts to uphold service quality.
• Engage in review sessions to gather customer insights and contribute to service enhancements.
• Collaborate with internal teams to ensure seamless handover and fulfillment of business commitments.

Operational Excellence & Process Improvements

• Monitor daily processes, track service milestones, and escalate issues to uphold performance standards.
• Manage spot quotations, handle complaints, and coordinate recovery efforts to maintain customer satisfaction.
• Promote adoption of CCL core systems and digital tools to enhance efficiency and customer experience.

Data, Systems & Reporting

• Maintain up-to-date customer and service data across internal platforms, including CRM and sales systems.
• Prepare reports and dashboards to monitor key metrics, track monthly performance, and flag deviations.
• Support updates to SOPs, Work Instructions, and templates, ensuring proper storage and accessibility.

Commercial & Stakeholder Management

• Prepare rate proposals and assist in developing account plans aligned with internal standards and stakeholder approvals.
• Work with internal teams to meet business needs and ensure alignment across departments.
• Support QBRs and MBRs by preparing materials, managing reporting, and tracking follow-up actions.

What we would like you to bring

• Strong analytical and reporting skills with attention to detail
• Effective communication and collaboration across teams and with customers
• Knowledge of operational processes, SLAs, and compliance protocols
• Proficiency in CRM platforms, sales systems, and business tools (e.g., Excel, PowerPoint)
• Customer-centric mindset with problem-solving abilities

What's in it for you

As an employer, Kuehne+Nagel stands for equal opportunity and we are committed to diversity in our teams with regards to people with disabilities. We believe that you can make a valuable contribution to Kuehne+Nagel and look forward to receiving your application.