School Student Management Associate (Woodlands)

Contract Period: Approximately 10 months

• Semester 1: 4 January 2027 to 28 May 2027

• Semester 2: 28 June 2027 to 19 November 2027

Note: No salary will be payable from 29 May 2027 to 27 June 2027.

Working Hours:

• Monday to Friday: 9.00am to 4.30pm

• No service is required on Saturdays, Sundays and gazetted public holidays.

The Student Management Associate (SMA) will provide dedicated support in student management processes and student well-being programmes to promote positive behaviours, strengthen students social-emotional development, foster positive relationships and maintain a safe and conducive learning environment.

The SMA will work closely with the Subject Head Student Well-Being, Year Heads, Form Teachers, the Operations Manager and other relevant school personnel to guide students in developing positive behaviours, self-discipline and social responsibility, with an emphasis on restorative practices, personal reflection and accountability.

Key Responsibilities

1. Student Management Processes

• Assist in student management processes, including conducting preliminary fact-finding and documenting student-related incidents.

• Review CCTV footage in the presence of the Operations Manager or other authorised school personnel.

• Facilitate restorative conversations and reflective activities as part of educative and disciplinary interventions.

• Supervise students placed on in-house suspension through structured reflective activities.

• Conduct regular campus patrols during recess, lunch breaks and other designated periods to monitor student behaviour and safety.

• Provide mentoring and guidance to identified students requiring additional behavioural support.

• Maintain appropriate records of interventions and follow-up actions.

2. Student Well-Being Programmes

• Support the planning, coordination and implementation of student well-being programmes and activities, including anti-bullying, cyber wellness and other initiatives aimed at promoting positive behaviour, strengthening students social-emotional competencies and fostering positive peer relationships.

• Assist with programme preparation, logistics, student engagement and facilitation of activities, as directed by designated school personnel.

The SMA will carry out assigned duties in accordance with established procedures and protocols and under the direction of designated school personnel. The role complements, and does not replace, the professional responsibilities of teachers, School Counsellors and other school-based personnel.

Detailed Responsibilities

3. Student Management and Incident Support

• Assist in preliminary fact-finding for student-related incidents, including gathering relevant information, documenting accounts and reviewing CCTV footage in the presence of the Operations Manager or other authorised school personnel.

• Support the implementation of educative and disciplinary interventions, including facilitating restorative conversations and structured reflective activities, as directed by designated school personnel.

• Assist in monitoring students with recurring behavioural concerns and provide appropriate guidance to reinforce positive behaviours, accountability and responsible decision-making.

• Work closely with the Subject Head Student Well-Being, Year Heads, Form Teachers and other relevant personnel to ensure timely follow-up on student management matters, including briefing students on discipline matters.

• Maintain accurate and confidential records of student-related incidents, interventions and follow-up actions in accordance with established procedures.

4. Management of Students on In-House Suspension

• Supervise students placed on in-house suspension in accordance with the school's established student management procedures.

• Facilitate structured reflective and educative activities to help students understand the impact of their actions, take responsibility for their behaviour and identify appropriate strategies for improvement.

• Maintain records of students placed on in-house suspension, including attendance, reasons for suspension, reflective activities completed, behavioural observations and follow-up actions (e.g. email follow-ups to Form Teachers and Year Heads, and filing).

• Monitor students engagement and progress during in-house suspension and provide timely updates to relevant school personnel.

• Coordinate with Form Teachers, the Subject Head Student Well-Being and Year Heads on follow-up support for students after their in-house suspension, as directed by the school.

5. Campus Supervision and Student Safety

• Conduct regular patrols of designated school areas during recess and lunch breaks or as directed by the school.

• Monitor student interactions and behaviour, reinforce school rules and expectations, and provide timely guidance to students when necessary.

• Identify and report potential safety concerns, inappropriate behaviours and emerging student management issues to relevant school personnel.

• Support the management of minor student disputes and conflicts through appropriate guidance and restorative approaches, referring more serious matters to designated school personnel.

• Assist in reinforcing positive behaviour and respectful interactions in common areas and other school settings when required.

• Supervise students waiting for the 2nd Session Remedial (2.00pm to 2.45pm).

6. Student Well-Being Education and Advocacy Programme

• Support the planning, coordination, implementation and review of student well-being programmes, including anti-bullying education, cyber wellness, peer support and positive peer relationships.

• Liaise with external programme providers, where applicable, to coordinate programme content, schedules, resources and logistical arrangements to ensure the smooth implementation of programmes.

• Monitor students participation and engagement during training sessions and provide appropriate guidance to reinforce key learning points and competencies.

• Mentor and guide Student Well-Being Ambassadors in preparing and facilitating student-led initiatives, including awareness campaigns, educational activities and the Student Well-Being Carnival, to promote positive peer relationships, responsible online behaviour and a caring and inclusive school culture.

• Gather and consolidate student feedback, participation records and relevant programme data to support the evaluation and continuous improvement of student well-being initiatives.

7. Student Monitoring, Documentation and Reporting

• Maintain appropriate records of student participation, attendance and feedback for anti-bullying and cyber wellness training programmes.

• Assist in collating programme evaluation data, including student feedback, participation rates and relevant outcomes, to support programme reviews.

• Provide periodic updates and reports on assigned student management duties and well-being programmes, as required by the school.

8. Collaboration and Programme Coordination

• Work collaboratively with Year Heads, Form Teachers, the Operations Manager, School Counsellors and other relevant personnel to support student management and well-being initiatives.

• Participate in relevant student management discussions, case reviews and programme planning meetings when required.

• Coordinate with external programme providers to facilitate the smooth implementation of assigned training programmes, workshops and student-led activities.

• Provide feedback and recommendations to improve student management processes, preventive programmes and student engagement strategies.

9. Professional Standards and Safeguarding

• Maintain appropriate professional boundaries and comply with applicable school and MOE requirements relating to student safety, safeguarding, confidentiality, data protection and professional conduct.

• Handle student information, incident records and CCTV footage with strict confidentiality and access such information only with appropriate authorisation.

• Promptly report serious behavioural incidents, safeguarding concerns and other significant matters through established reporting channels.

• Carry out assigned duties under the direction of designated school personnel and in accordance with established procedures and protocols.

• Work within the SMA's professional competencies and refer matters requiring specialised counselling, assessment or intervention to the appropriate school personnel.

• The SMA shall not independently determine disciplinary consequences or undertake responsibilities reserved for teachers, School Counsellors or other designated professionals.

Requirements

A. Essential Requirements

Candidates must meet the following requirements:

1. MOE Registration: Must be registered with the Ministry of Education (MOE)

2. Relevant Experience: Must have relevant experience working with children or youths in one or more of the following areas:

   • Student management and behavioural support

   • Student supervision and engagement

   • Mentoring and guidance

   • Conflict resolution and restorative practices

   • Student development or well-being programmes.

B. Preferred Qualifications, Skills and Experience

Candidates should preferably possess one or more of the following:

1. Relevant qualifications in education, psychology, counselling, social work, youth work, child development or related fields.

2. Two (2) years of experience in student engagement, behaviour management, mentoring or restorative practices.

3. Experience in planning, coordinating or facilitating student development and well-being programmes, including student-led activities and engagement with external programme providers.

4. Experience working in a school setting, particularly in student management, student supervision or student support roles.

Candidates may be required to provide relevant information and supporting documents to substantiate the qualifications, skills and experience stated above.

C. Core Competencies and Professionalism

1. Demonstrate the ability to build rapport and establish trust with children or youths, including those with higher support needs, and support their social-emotional development, relationships, behaviour and school engagement.

2. Able to work collaboratively with school staff and relevant stakeholders, maintain appropriate records, and observe the school's requirements on student safety, confidentiality and information-sharing.

   EA License No.: 96C4864

   Reg No.: R25128798 HUANG QIMENG