Overall Job Responsibility
Schemes Support provides application processing and administration for a suite of disability support schemes. The department ensures the seamless delivery of subsidies, disability verification, and accessibility resources to empower persons with disabilities and their caregivers.
The Successful Candidate Will
- Oversee and manage a scheme for Assistant Manager (AM) position and manage several schemes for Manager (M) position
- Part of an integrated scheme administrative support and processing team to assist persons with disabilities with their applications
- Provide customer service and advice to caregivers, persons with disabilities, stakeholders and public
Duties and Responsibilities
- Scheme Administration
- Lead the end-to-end operationalization of scheme(s), including process review and design, IT system implementation, and strategic vendor management
- Supervise a team of staff by providing active mentorship, managing performance appraisals, and strategically distributing workloads to ensure team well-being and productivity
- Act as the primary custodian for policy compliance, ensuring all scheme processes align with established internal and ministry guidelines
- Oversee the processing of applications for disability schemes, directly handling complex or high-impact cases that require senior-level judgment
- Drive the day-to-day operations of assigned schemes, monitoring operational KPIs and implementing corrective actions to meet service standards
- Manage escalation process to resolve issues should any arises
- Handle phone and e-mail enquiries for all matters relating to the assigned scheme(s)
- Oversee the systematic filing and archiving of documents, ensuring audit-readiness and efficient record management
- Meeting coordination and scribing duties
- Project Management
- Drive the planning and execution of projects to build sector-wide capability through partnership with Social Service Agencies (SSAs) and government agencies and public/private sector to enhance service delivery and productivity
- Proactively engage and influence internal and external stakeholders to secure buy-in and foster collaborative partnerships
- Lead the identification and scoping of productivity projects by conducting environmental scans, research, and site visits to address sector gaps
- Reporting
- Synthesize and analyze operational data to provide actionable insights and high-level reports for Senior Management and Ministry briefings
- Monitor scheme trends to preemptively identify operational risks or areas for policy review
- Other Duties
- Other duties as assigned by Reporting Officer
Qualifications, Knowledge And Experience
- Degree or Diploma holder in any discipline, minimum of 3 years of relevant experience.
- Proven experience in leading a team or supervising staff is preferred
- Familiar with use of MS Office applications such as MS-Word and MS-Excel
- Strong verbal and written communication and interpersonal skills with the ability to build strong working relationships at all levels
- Energetic and enthusiasm with a strong client focus
- Possess good analytical and problem-solving skills with an ability to remain focused on outputs and to adjust delivery mechanisms to meet deadlines and client needs
- Able to manage multiple projects with excellent project management skills and to thrive under pressure in a fast-paced environment
- Good organisation skills, meticulous and diligent to manage competing time demands for multiple projects within given timeframes
- Team-player who shares knowledge and displays initiative in assisting colleagues
