Overall Job Responsibility
Scheme Support provides application processing and administration for a suite of disability support schemes. The department ensures the seamless delivery of subsidies, disability verification, and accessibility resources to empower persons with disabilities and their caregivers.
- Part of an integrated scheme administrative support and processing team to assist persons with disabilities with their applications
- Provide customer service and advice to caregivers, persons with disabilities, stakeholders and public
Duties and Responsibilities
- Schemes Administration
- Processing and assessment of application of schemes and services to support the persons with disabilities
- Ensure smooth day-to-day operation of the assigned scheme(s) and keeping track of operational KPI
- Manage escalation process to resolve issues should any arises
- Handle phone and e-mail enquiries for all matters relating to the assigned scheme(s)
- Assist in filing, sorting and archiving of documents
- Analyse data and provide regular and ad-hoc reports to management
- Other ad-hoc duties as assigned
- Project Management
- Support in the planning and execution of projects to build capability for the disability sector via partnership with Social Service Agencies (SSAs), government agencies and public/private sector with the view of raising and sustaining productivity growth and better delivery of services
- Engage and manage internal and external stakeholders to gain buy-in and partnerships
- Identification and scoping of productivity projects. This includes performing environment scans through feedback (both internal and external), visitations and research to gather understanding of the gaps and challenges faced by the sector
Qualifications, Knowledge And Experience
- Degree or Diploma holder in any discipline, with minimum 1 year of relevant experience
- Familiar with use of MS Office applications such as MS-Word and MS-Excel
- Strong verbal and written communication and interpersonal skills with the ability to build strong working relationships at all levels
- Energetic and enthusiasm with a strong client focus
- Possess good analytical and problem-solving skills with an ability to remain focused on outputs and to adjust delivery mechanisms to meet deadlines and client needs
- Able to manage multiple projects with excellent project management skills and to thrive under pressure in a fast-paced environment
- Good organisation skills, meticulous and diligent to manage competing time demands for multiple projects within given timeframes
- Team-player who shares knowledge and displays initiative in assisting colleagues
