Understand and driving the resolution of defects on a timely manner.
Serve as IT applications operations & support escalation point for business users and ensure accurate & effective delivery of all vendors contracted services and SLAs.
Take ownership of critical incidents, managing stakeholders (e.g. business users, senior management, IT teams) while ensuring the incident can be resolved within SLA.
Support Systems and related projects, manage change process, evaluate change impact, develop test scripts and execute User Acceptance Test.
Liaising with various sub-systems, Business Units and IT to ensure successful execution of System integration tests.
Assist Project Manager in the planning and execution of plan.
Lead the applications support team to continually improve the end user experience and customer satisfaction.
Ensure audit reviews and compliance related activities are completed on time with no escalation.
Identify operational risks that could compromise contractual commitments and work with relevant stakeholders to mitigate them.
Produce operational monthly reports for business users & IT senior management.
Requirements:
Minimum 5 years of working experience in IT.
Experience with S4Hana, SuccessFactors, Ariba and Oracle would be an added advantage.
A highly motivated self-starter who possess positive mindset, a doer mentality, proactive with a strong sense of ownership.
Experience in managing managed services delivered services.
Able to understand, appreciate and translate business problem into solutions.
Strong stakeholder management including vendor management.
Good business acumen and ability to negotiate with business partners.
Strong customer orientation and able to manage customer expectations.
An excellent communicator.
Ability to work under pressure on critical incidents and possess strong interest, passion in technology and its application.
Flexibility to adjust to multiple demands, shifting priorities, ambiguity and rapid change in a fast-paced environment.
Demonstrate strong analytical, problem solving, communication and attention to detail.
Ability to adapt in a fast-paced environment.
Solid organizational skills including attention to details.
Prior exposure to resorts (ticketing, hotels, F&B or retail systems) or digital systems (websites and mobile apps) is advantageous.
