Job Description

SAP S/4 HANA Cloud & C4C Service Consultant

Gather and analyse business and user requirements and translate them into SAP S/4HANA Cloud Service (S4HC) software solutions, applying software engineering and system design principles.
Research, design, develop, configure and enhance S4HC Service functionalities to support new plants, entities and business processes.
Design and implement S4HC Service Contract functionality and related software solutions based on business and technical requirements.
Extend and enhance S4HC and SAP C4C Service processes and functionalities to meet evolving business requirements.
Analyse existing software capabilities, identify enhancement requirements, and develop solutions to improve SAP Service processes and system functionality.
Develop and maintain technical specifications, solution designs, functional/technical documentation and SOP checklists.
Design, develop and support software testing and validation procedures, including end-to-end testing, integration testing and defect resolution.
Work with business stakeholders and relevant technical teams to define system specifications, performance requirements and integration requirements.
Investigate and resolve software and system issues during implementation, testing and post-go-live support.
Provide post-go-live application support and implement enhancements to existing SAP Service solutions.
Conduct key-user training and provide technical guidance on S4HC and C4C Service functionalities.

5+ years of experience in SAP Service and software/application development or implementation.
Strong hands-on experience in SAP S/4HANA Cloud Service (S4HC).
Experience with SAP C4C Service.
Hands-on experience with Service Contracts and In-house Repair functionality.
Strong experience in requirements analysis, solution design, software enhancement, implementation, testing, validation and application support.
Experience analysing user needs and translating them into technical and software solution requirements.
Good understanding of software development, testing and system integration principles.
Strong communication, stakeholder management, analytical and technical documentation skills.

Design, development and rollout of S4HC Service solutions for new plants and entities.
Design and implementation of S4HC Service Contract functionality.
Development and enhancement of S4HC and C4C Service processes and system capabilities.
Requirements analysis, solution design and technical specifications.
End-to-end software testing, validation and issue resolution.
Post-go-live application support and continuous enhancement of SAP Service solutions.
Key-user training and technical knowledge transfer.
Technical solution documentation and SOP checklists.

Interested applicants please forward your updated profile to [Confidential Information]