SAP Delivery Lead

About The Role

As an SAP Delivery Lead, you will be responsible for leading the successful delivery of SAP programs, projects, and managed services engagements while ensuring operational excellence, service quality, and business value realization. You will oversee end-to-end delivery execution, drive strategic initiatives, manage cross-functional teams, and ensure operational, contractual, and financial commitments are achieved. This role requires strong SAP expertise, leadership capabilities, and the ability to deliver outcomes in complex enterprise environments.

Key Responsibilities

Lead end-to-end SAP service delivery across implementation, enhancement, transformation, and support engagements, ensuring alignment with delivery commitments, quality standards, and business objectives.

Establish and maintain strong partnerships with business, technology, and operational stakeholders to align delivery priorities with organizational goals and strategic initiatives.

Drive delivery governance, including project planning, resource management, financial oversight, issue resolution, and service level agreement (SLA) compliance.

Monitor, measure, and continuously improve delivery performance through the implementation of best practices, process optimization initiatives, and operational excellence frameworks.

Provide strategic guidance to enhance delivery processes, increase service efficiency, and improve overall operational effectiveness.

Lead multidisciplinary teams by providing coaching, mentoring, and performance support to foster professional growth and build high-performing SAP capabilities.

Proactively identify delivery risks, dependencies, and potential challenges, implementing effective mitigation strategies to ensure delivery continuity and successful outcomes.

Collaborate across multiple teams to develop scalable solutions, resolve complex issues, and drive consistent delivery standards across engagements.

Support business growth initiatives by identifying opportunities to expand SAP capabilities, improve service offerings, and enhance delivery value.

Contribute to strategic decision-making by leveraging delivery insights, industry trends, and SAP best practices to improve organizational outcomes.

Required Qualifications

Bachelor's degree in Information Technology, Computer Science, Engineering, Business, or a related field.

Proven experience leading large-scale SAP implementation, application management, or transformation programs within complex enterprise environments.

Strong expertise in SAP delivery management, service operations, project governance, and stakeholder management.

Demonstrated experience managing budgets, resource planning, operational performance, and financial commitments.

Experience leading geographically distributed and cross-functional teams.

Strong communication, leadership, problem-solving, and decision-making skills.

Proven ability to manage risks, escalations, and service improvement initiatives in a dynamic delivery environment.

Preferred Qualifications

Experience with SAP S/4HANA transformation programs and cloud-based SAP solutions.

SAP, PMP, Agile, ITIL, or related professional certifications.

Experience supporting solution development, delivery transformation, or operational excellence initiatives.

Knowledge of managed services frameworks, automation strategies, and continuous improvement methodologies.