SALON MANAGER

1. Operations Management

• Oversee daily salon operations, ensuring smooth workflow.
• Schedule and manage staff rosters to cover peak and off-peak hours.
• Monitor inventory of salon products, tools, and equipment.
• Ensure compliance with Singapore's workplace safety and hygiene regulations.

2. Customer Service

• Maintain a high standard of customer service and satisfaction.
• Handle customer complaints and resolve issues promptly.
• Build and maintain relationships with regular clients.
• Manage appointments and walk-ins efficiently.

3. Staff Management

• Recruit, train, and supervise salon staff (stylists, beauticians, receptionists, etc.).
• Conduct performance evaluations and motivate staff to meet targets.
• Arrange upskilling and training programs to keep staff updated on new beauty trends.
• Enforce discipline, punctuality, and professionalism.

4. Financial & Sales

• Manage daily cash flow, sales reports, and salon expenses.
• Work towards meeting monthly revenue targets.
• Upsell and cross-sell salon services and retail products.
• Implement promotions, membership programs, and loyalty schemes.

5. Marketing & Branding

• Manage social media presence and online bookings.
• Collaborate with influencers or run digital marketing campaigns.
• Promote new treatments, services, or seasonal offers.
• Maintain the salon's branding and reputation in Singapore's competitive market.

6. Compliance & Standards

• Ensure compliance with Singapore's Ministry of Manpower (MOM) employment guidelines.
• Adhere to health, safety, and cleanliness regulations (especially NEA requirements).
• Update staff on new government regulations and salon policies.
• Maintain a professional and welcoming salon environment.