Description
The Salesforce Technical Business Analyst will collaborate with a government agency to deliver innovative ICT solutions supporting Singapore's Smart Nation vision. The role involves understanding business needs, deploying digital solutions, and facilitating stakeholder engagement in a fast-paced, technology-driven environment.
Job Title: Technical Business Analyst (Salesforce)
Location: Singapore
Position Type:Contract
Key Tasks Include :
- Partner with business teams to identify and analyze citizen/business needs using human-centric, visual methods like service journeys, and develop business cases.
- Collaborate with project teams to develop user stories, technical/functional specifications, and acceptance criteria.
- Evaluate and recommend suitable technologies while aligning with strategic directions, such as cloud-based solutions, modernization of legacy systems, and the SG Tech Stack.
- Identify and adopt appropriate development methodologies (e.g., Agile or Waterfall) in various development environments.
- Plan, review, and conduct testing and data conversion to meet specifications.
- Drive product/system readiness for smooth deployment, adoption, and operations.
- Analyze and address technical problems during the Operations & Maintenance phase.
- Assess and manage the impact of requested changes while proposing continuous improvements.
Experience & Skills
- A degree or diploma in Computer Science, Information Systems, IT, or related fields.
- Participation in at least one full software/product development cycle, preferably using Agile methodologies.
- Proven experience in IT business analysis, application solutioning, design, and testing.
- Strong understanding of customer/user experience, design thinking, service journey mapping, and digital product lifecycle management.
- Excellent analytical, conceptualization, and problem-solving skills.
- Exceptional communication skills, both written and verbal, with the ability to influence stakeholders.
Preferred Qualifications
- Knowledge of cloud-based technology, enterprise architecture, and modernizing legacy systems.
- Familiarity with the SG Tech Stack or equivalent technologies.
- Experience in collaborative environments with co-sourced or outsourced teams.
