Job Description

Analyze business requirements, user stories, and acceptance criteria to create comprehensive test plans and test cases

Perform functional, regression, integration, system, and user acceptance testing (UAT) for Salesforce applications

Test Salesforce configurations, workflows, validation rules, reports, dashboards, and integrations

Execute manual and automated test cases and document results

Identify, log, track, and verify defects using defect tracking tools

Collaborate with developers and admins to troubleshoot issues and validate fixes

Validate data integrity during data loads, migrations, and integrations

Support release planning and participate in sprint planning, standups, and retrospectives

Ensure adherence to Salesforce best practices and quality standards

Continuously improve QA processes, test coverage, and automation frameworks

Required Qualifications

Bachelor's degree in Computer Science, Information Systems, or equivalent experience

5+ years of QA or testing experience, with hands-on Salesforce testing experience

Strong understanding of Salesforce Service Cloud or Experience Cloud

Hands on experience with Playwright, Selenium

Experience testing Salesforce customizations (Apex, Lightning, Flows, Visualforce)

Knowledge of SDLC, Agile/Scrum methodologies

Strong analytical, problem-solving, and communication skills

Experience with defect tracking and test management tools (e.g., Jira, Azure DevOps, TestRail)

Preferred Qualifications

Salesforce QA/Tester certification

Experience with Salesforce automation testing tools (e.g., Selenium, Provar, Copado, AccelQ, TestNG)

Experience testing Salesforce integrations using APIs (REST/SOAP)

Basic understanding of Apex and SOQL

Experience with CI/CD tools and deployment processes